The UPS Store

4.1
135 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3401 in Richardson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of Audelia And Centennial In The Richland Shopping Center (Kroger).

Details

  • DeliveryNot available

Location

The UPS Store
908 Audelia Rd, Richardson, TX
75081, United States

Hours

Reviews

4.1
135 reviews
5 stars
99
4 stars
2
3 stars
4
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for their friendliness, helpfulness, and professionalism, with many customers highlighting specific employees for their exceptional service.

Efficiency

While many customers appreciate the quick service, some reviews mention long wait times during busy periods, indicating a need for improved efficiency during peak hours.

Store Conditions

Several reviews mention issues with the store's air conditioning and cleanliness, suggesting that these conditions may affect the overall customer experience.

Pricing Concerns

There are complaints about high fees and pricing discrepancies, particularly regarding shipping costs, which have led to dissatisfaction among some customers.

Mixed Experiences

While many customers report positive experiences, there are notable instances of poor service and unprofessional behavior from some staff members, indicating inconsistency in service quality.
  • AH
    Aaron Hafele
    6 days ago
    3.0
    Have tried three times to drop off an Amazon return. First time they opened like 40 minutes late. Second time the people working were just tending to something behind the counter and ignoring the waiting customers. Third time the store had been closed for 40 minutes but drew me in from the street with their brightly lit “Open” sign. This used to be a great UPS location but seems to be struggling lately.
  • LA
    LiuBo Andrew
    Dec 9, 2025
    1.0
    OK, you store is a super store . Pick up fee $40/package, you crazy? You are poor enough just to ask the bank . You would be bankrupt soon
  • TG
    T G
    Dec 5, 2025
    1.0
    I tried to send back my Verizon Gateway and they told me they couldn't send it without a QR Code when all they needed was Serial Number that was on the box please train you people better or tell them to ask there supervisor if they are not sure.
  • AH
    Anita Hawkins
    Nov 24, 2025
    5.0
    Store customer service is great
  • RR
    redseagal
    Nov 14, 2025
    5.0
    Always such a pleasant experience. The employees are so sweet!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Richardson offer?

The UPS Store in Richardson provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and more.