The UPS Store

3.8
169 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6506 in Richardson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Coit & Campbell.

Details

  • DeliveryNot available

Location

The UPS Store
1920 N Coit Rd, Richardson, TX
75080, United States

Hours

Reviews

3.8
169 reviews
5 stars
110
4 stars
5
3 stars
5
2 stars
4
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for rudeness and lack of professionalism.

Pricing Issues

Customers frequently mention high prices for services, including charges for printing labels and packaging, leading to perceptions of price gouging.

Efficiency

Many customers appreciate the quick service and efficiency of the staff, particularly for package drop-offs and returns.

Store Environment

The store is generally described as clean and organized, contributing positively to the customer experience.

Notary Service

Notary service availability and staff knowledge are inconsistent, with some customers expressing frustration over scheduling and service quality.
  • JJ
    Jase
    Dec 27, 2025
    4.0
    They charge you if you do an Amazon return and don’t have the label printed. Other UPS’ I’ve been too haven’t done that before… It’s 2025 so whatever: 4 stars. Thanks.
  • RS
    Rick Summey
    Nov 8, 2025
    5.0
    great UPS store. the BEST
  • MP
    Malav Patel
    Oct 21, 2025
    3.0
    It is pretty fast but the cost of service is quite high. Like for 2 days they charge $81 and 3-7 days $31 like hello no. If it’s $81 it should be delivered the very next day or the day after but even after paying this much we have to wait 3 days that’s kinda too much. I god my parcel from India to Texas in less than 4 days in fedex so that is very impressive work. I hope UPS improves their service and work on their cost efficiency. Thank you
  • JV
    Jim Vaughn
    Sep 9, 2025
    1.0
    This location just gets worse. Mocking people is really a new low. They really don’t want to operate a business. Locked the door as I came up to do a drop off. I asked please and showed I just need to hand them the package and they were still helping people so it wasn’t like the registers were closed down: Did a little dance when I asked please just to take it. You don’t have to be cruel.
  • PG
    Pam Glaspie
    Feb 21, 2018
    5.0
    I can’t express my appreciation much in this small review but this team in Richardson is amazing! Been a customer since the store opened as I needed a secure location for mail between moves. No idea I’d never move and still have a box this long, it works for my lifestyle today. Recently I experienced a UPS driver stating they delivered a package, but it wasn’t there. In my excitement I rushed to the store, although the store hadn’t sent the email notification to pick up (these email notices are great). In my horror the package wasn’t there. It was a large package that I needed for a trip the next morning I was in a panic. They called UPS customer service to explain, I sent a notice to my shipper. In the midst of my panic and adding up cost of each item do you know the store gave me a snack as if they knew what would calm me, it was funny yet worked. The customer service team took my number and stated they’d call me soon. Many people would be extremely angry and frustrated etc, I understand believe me. With confidence in this team I knew the package would be located and things made right, while still concerned. The phone call came from the store well before UPS CSR called me stating the package was there. I rushed in excitement again and it was there thank goodness for the help in getting it resolved. While in the store the CSR called. My point, in this long post, is that my reaction could have been different based in so many factors. I elected to let the teams investigate first, before yelling, getting too angry and tweeting awful messages about UPS. Good ending and no doubt in the future about this teams response to matters concerning those walking through their doors.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6506 in Richardson offer?

The UPS Store #6506 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.