United States Postal Service

2.1
149 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 621 E Princeton Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
621 E Princeton Dr, Princeton, TX
75407, United States

Hours

Reviews

2.1
149 reviews
5 stars
32
4 stars
6
3 stars
4
2 stars
9
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with some employees being described as incompetent or dismissive.

Delivery Issues

Frequent complaints about lost, delayed, or misdelivered packages, with several customers stating they had to pick up mail that should have been delivered.

Inconsistent Operations

Customers noted irregular hours, including late openings and early closures, along with a lack of communication regarding service changes.

Positive Employee Recognition

A few employees received praise for their helpfulness and professionalism, indicating that there are some staff members who provide good service.

Overall Frustration

A significant number of reviews expressed frustration with the overall service quality, leading to a general sentiment of dissatisfaction with the post office.
  • DB
    Davidson (Amazing love in a bottle)
    Nov 12, 2025
    1.0
    There is no point of them being here if they do t have what people need!!
  • TT
    Travis Torres
    Oct 20, 2025
    1.0
    My package arrived at this location and I was told to pick it up. Once I got there, they said they didn't have it. I showed them my tracking number and the current location and "Whoops" they didn't look hard enough. Then they refused to give me my package due to a misprocess in the system. When I asked what I could do to take the package home they told me they needed to complete the order on there part and refused to let me take it when it was right infront of my face. I asked again if there was anything I could do? I am who the package was sent for?! They refused and told me to leave. They didn't even try?? I left furious knowing they didn't even make an attempt with the office working telling me there isn't anything they could do and that I could leave. Do not come here. Go somewhere else with better service. Unbelievable.
  • DG
    Dwight Grayson
    Sep 29, 2025
    1.0
    I went in to have a box shipped but needed to have just the top of the box closed with tape. I was told by a representative that they don’t tape boxes shut anymore and that I can purchase tape and do it myself. Totally ridiculous and sends a poor and unprofessional customer service message.
  • MA
    Matt A.
    Sep 5, 2025
    5.0
    Great staff, convenient location.
  • JR
    jim ritter
    Sep 2, 2025
    1.0
    Mail hasn't been picked up sent Saturday, today is. The second , letters still in the mailbox, letters are payments, that will now be late.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.