United States Postal Service

2.1
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 621 E Princeton Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
621 E Princeton Dr, Princeton, TX
75407, United States

Hours

Reviews

2.1
152 reviews
5 stars
33
4 stars
6
3 stars
4
2 stars
10
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.

Delivery Issues

Numerous complaints about lost or undelivered packages, with customers frequently having to visit the post office to retrieve their mail.

Inconsistent Operations

Customers noted inconsistent hours and service availability, including issues with mail pickup and delivery schedules.

Positive Employee Recognition

Some employees, like Kris and Chris, received praise for their helpfulness and professionalism, indicating that there are dedicated staff members despite overall negative experiences.
  • CM
    Clinton McClure
    5 days ago
    2.0
    Dropped my small poly bag package off Monday evening inside at the drop box. The sign said no packages… I assume so it doesn’t clog the slot. My package was small and not a box. I checked and it went into the box behind the wall. It wasn’t scanned until 2 days later…. So they aren’t doing their job, or they are punishing me for the “package”. How are people who don’t work days supposed to drop off things?
  • UM
    U M
    Dec 30, 2025
    1.0
    They should ALL be FIRED!!!! I can understand now why this location has 2.1 rating. Such a lazy people working there very rude and won’t scan your packages!!! Giving you dirty looks because you making them do work!!! They want a free paycheck!!!! In this post office they make their own rules!!!”DO NOT GO THERE” unless you want to be very uncomfortable!
  • KK
    Kirill Klamer
    Dec 11, 2025
    5.0
    Thank you!
  • DB
    Davidson (Amazing love in a bottle)
    Nov 12, 2025
    1.0
    There is no point of them being here if they do t have what people need!!
  • TT
    Travis Torres
    Oct 20, 2025
    1.0
    My package arrived at this location and I was told to pick it up. Once I got there, they said they didn't have it. I showed them my tracking number and the current location and "Whoops" they didn't look hard enough. Then they refused to give me my package due to a misprocess in the system. When I asked what I could do to take the package home they told me they needed to complete the order on there part and refused to let me take it when it was right infront of my face. I asked again if there was anything I could do? I am who the package was sent for?! They refused and told me to leave. They didn't even try?? I left furious knowing they didn't even make an attempt with the office working telling me there isn't anything they could do and that I could leave. Do not come here. Go somewhere else with better service. Unbelievable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.