United States Postal Service

2.0
202 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 23550 Partners Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23550 Partners Way, Porter, TX
77365, United States

Hours

Reviews

2.0
202 reviews
5 stars
44
4 stars
4
3 stars
4
2 stars
4
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers frequently receiving mail that was not theirs.

Efficiency

Customers expressed frustration over long wait times and inefficient service, often citing understaffing as a major issue.

Positive Experiences

Some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
  • SG
    Sanjuana Guerrero
    Jan 3, 2026
    1.0
    If there were a negative number, I’d pick that. There was a male employee there today who looked very annoyed. When it was my turn to come up one of the ladies said next at the same time as he did but I had already seen how he was acting so I said I’ll go with her and he said YEAH I DON’T CARE and I said YEAH I CAN TELL. So rude and unprofessional.
  • SS
    Sunshine
    Dec 12, 2025
    1.0
    Black lady had the nastiest attitude. No greeting no nothing. Turns my package away and says I need to buy $5 tape and tape the box up.
  • LD
    Lazaro David Diaz
    Dec 2, 2025
    1.0
    Si pudiera dar 0 estrellas la daría, ofrecen un servicio q no hacen, todo llega tarde, todo se pierde llega la mitad de mis pedidos, no tienen buzón suficientes en mi comunidad (Hollyridge)para brindarme uno para mi dirección, y no entregan nada 1 milla después de los buzones comunitarios es a lo q me refiero con q no hacen lo q ofrecen, pago por envíos de mis pedidos y al final tengo q venir por ellos a la oficina, muy amable las muchachas, pero con lo amable no resuelvo nada, no tienen una respuesta lógica ni una solución para nada, solo no hay o no se puede. Horrible servicio en general, pero q otra opción tenemos es lo unico q hay.
  • MC
    Mike Cardona
    Dec 1, 2025
    5.0
    Never had a problem when I come. But keep in mind it’s a government job they don’t care about your reviews. It isn’t chik fil a people 🤣
  • SO
    Sebastian Obando
    Nov 13, 2025
    5.0
    I really appreciate the patience and attention to detail from the staff every time I have to send something out. Ms. Heidi is always so kind and helpful! Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.