United States Postal Service

2.0
197 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 23550 Partners Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23550 Partners Way, Porter, TX
77365, United States

Hours

Reviews

2.0
197 reviews
5 stars
42
4 stars
4
3 stars
4
2 stars
4
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Delivery Issues

Frequent complaints about lost or misdelivered packages, with customers expressing frustration over unreliable service.

Efficiency

Long wait times and slow service were common complaints, with customers noting understaffing and lack of urgency.

Positive Experiences

Some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary.

Organization Problems

Issues with mail organization and incorrect deliveries were frequently mentioned, suggesting a need for better management.
  • SO
    Sebastian Obando
    Nov 13, 2025
    5.0
    I really appreciate the patience and attention to detail from the staff every time I have to send something out. Ms. Heidi is always so kind and helpful! Thank you!
  • MS
    madison s s
    Oct 23, 2025
    1.0
    Similar attitude to the people at the dmv!! Bitter, old, and rude. It was my first time coming in for a return and i simply asked the lady at the front that i’d never done so, and asked what box i needed. she spoke to me like I was stupid and asked if i “dyed my hair”, hinting that i was a “dumb blonde” because i wasn’t completely sure of what to do. Extremely unprofessional and made my first time coming in very uncomfortable. Never thought i’d ever want to deck a senile in the face but here we are!! This establishment needs a change of staff, i understand why the reviews are so awful.
  • RV
    R Vargas
    Oct 14, 2025
    1.0
    Worst experience ever. Waited in line for 32 minutes while this employee rambled on with every customer while the line went out the door. Absolutely no consideration or sign of efficiency.
  • DD
    Daniel Donoghue
    Oct 10, 2025
    1.0
    Lady named JEN was horrible and refused to help me find my package! If I could leave -5 star i would! We just moved to Porter and haven’t recieved ANY mail in 3 weeks! This place is a disaster they don’t have any keys for new homes or locks it’s been 3 weeks without mail for us, and they lost 2 packages that got delivered to this post office. DUMP
  • CR
    Carolina Raybuck
    Sep 9, 2025
    1.0
    800.00 lost, these items were stolen from this location. Please be aware get signature confirmation always on items that are expensive, hard lesson learned!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.