United States Postal Service

2.0
295 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1200 Jupiter Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1200 Jupiter Rd, Plano, TX
75074, United States

Hours

Reviews

2.0
295 reviews
5 stars
49
4 stars
22
3 stars
12
2 stars
8
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific employees frequently mentioned for their poor service.

Long Wait Times

Customers consistently reported long wait times, often with only one counter open, leading to frustration.

Inconsistent Service

There were complaints about inconsistent service, particularly regarding passport appointments and package handling.

Helpful Employees

Despite the negative feedback, some employees were praised for their helpfulness and professionalism, providing a contrast to the overall experience.
  • TT
    T
    3 days ago
    5.0
    They gave me free food jt form the bag 5/5 out would not come back at all
  • SS
    Shanda Stribling
    Jan 2, 2026
    1.0
    This post office is the worst.I put a 30 day hold on my mail and was told they don't go by the USPS informed delivery.Then I asked representative could my mail be held until I move I was told I couldn't but Representative did not advise me I could buy a post office box my experience with this post office has been disgusting.My Grandpa Donald Levy retired from the United States post office in Milwaukee Wisconsin and I'm sure he's frowning at the Terrible customer service this post office has gave me!..PERIOD!..I don't even feel safe with my mail coming to this Post Office!..TRAIN YOUR EMPLOYEES A LITTLE MORE BETTER!. THANKS!..🤔🤨
  • MM
    Mny Mngr
    Dec 28, 2025
    5.0
    Wonderful experience with Mr Paul
  • CG
    Cheyenne G
    Dec 12, 2025
    1.0
    Delivery drivers are horrible. LEAVE THE PACKAGES AT THE DOORS. Not that hard to do. Also mailman not putting mail on correct place at apt complex
  • JL
    James Adams (ABR Electric LLC)
    Dec 9, 2025
    1.0
    What a cluster of incompetence!!! 2d time shipping the same Christmas package to Korea. The first time customs kicked it back. THIS time the package never made it out of Dallas...and was crushed by whoever handled it. No one in the food chain will help and simply say they're Sorry, but can't help us. My wife (who's Dad is dying of Parkinson's) has to deal with the Plano mess again, hopefully to get a REFUND. WE WILL FLY WITH THIS PACKAGE TO KOREA NEXT FEBRUARY! IT'S MORE DEPENDABLE TO HAND CARRY IT ACROSS THE OCEAN THAN USE THIS USPS.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.