Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2901 W Parker Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
180 reviews
5 stars
40
4 stars
12
3 stars
6
2 stars
11
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Staffing Issues
Many customers noted that the location is often understaffed, leading to long wait times and inadequate service.
Package Handling
There are frequent complaints about lost or mishandled packages, with customers expressing frustration over the lack of accountability.
Inconsistent Service
Customers reported inconsistent experiences, with some praising individual staff members while others experienced significant issues.
Facility Conditions
Several reviews mentioned the post office being dirty and poorly maintained, contributing to a negative overall impression.
- BYBahar YağmurOct 31, 20251.0Very bad supervisor My address was correct, a package was supposed to come to me, and it traveled all over America and came back without ever reaching my address. He was not helpful at all.
- CSConnor SealsOct 14, 20251.0Might be my first google review. This USPS is insanely understaffed… 2 employees right now. I have 60 packages with labels to ship, and there’s nowhere for me to leave them unless I wait in the 30-45 minute line.
- HSHudson SafariJul 16, 20251.0Unbelievable customer service. Disappointing experience on my first visit to this USPS location in Plano. The lack of courtesy and respect toward customers.
- KGKatie GJul 15, 20251.0Worse post office ever. I have repeatedly asked for my packages not to be put in the tiny mailboxes provided by my apartment complex. I have had my graduation diploma rolled up and put in the mailbox. Recently two large envelops on top of one another stuffed into my tiny mailbox instead of putting them in larger mailboxes. I have contacted this post office and nothing has been done. USPS workers are to lazy to do their job correctly. Damage packages with complaints that go unanswered! Filing a claim with them is a joke! I will no longer order anything that has to shipped by the USPS!!!
- DSDakota StevensJun 4, 20251.0Absolute waste of space. You have the balls to give away my package, to a stranger, AFTER YOU'RE CLOSED, and tell me that you won't cover the cost of the item, that I reiterate, YOU GAVE AWAY TO A RANDOM PERSON!? So I am out the item, and the money spent on it. 250 years in service and they still can't get the basics right. You are still respected too much and hated not enough. Thanks Amy, I see how USPS was the best you could do.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 2901 W Parker Rd?
You can send mail and ship packages, and access services like money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services here?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
What are the Post Office's hours of operation?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online, then complete your setup in person at the Post Office.
Are PO Box Lobby areas accessible after hours?
Most US Postal locations offer 24/7 access to PO Boxes in the lobby, though hours can vary; check with this location for specifics.
Where is the nearest other post office close to this United States Postal Service?
Nearby post offices include the US Post Office and Wildcat Post Office, which can be convenient alternatives if this one is busy or closed.
What nearby restaurants can I visit before or after my postal visit?
You can enjoy meals at nearby spots like Jakes GameDay, Kabob Juction, Tailgaters Plano, or End Zone Sports Bar And Grill near the Post Office.
Are there nearby beauty salons or spas I can visit near the Post Office?
Yes, you can visit nearby beauty salons such as Astylistdream, Hairway 2 Heaven Studio, Mia's Nails, and Cross Roads Salon Suites for hair or spa services.
Is there nearby fitness or wellness facilities around the Post Office?
Yes, you can visit Pantera CrossFit for gym and active life activities, or access health-related services like Texas Star Pharmacy nearby.