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Brand Certified

United States Postal Service

2.1
(389 reviews)

Business Details

3400 Coit Rd, Plano, TX
75075, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3400 Coit Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3400 Coit Rd, Plano, TX
75075, United States

Hours

Reviews

2.1
389 reviews
5 stars
86
4 stars
15
3 stars
17
2 stars
10
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor interactions.

Long Wait Times

Customers consistently reported long lines and slow service, often waiting over 30 minutes to be served.

Management Issues

Several reviews pointed to poor management and staffing problems, indicating the location is often understaffed and mismanaged.

Inconsistent Service

There were mixed experiences regarding service quality, with some customers praising individual staff members while others reported overall negative experiences.

Delivery Problems

Multiple customers experienced issues with mail delivery, including packages being delivered to the wrong address and delays in receiving items.
  • EN
    Elizabeth Nunez
    5 days ago
    1.0
    Worst post office, from the unprofessional mail carrier to the associates in store. Stick to FedEx or ups
  • PH
    Paris Hsu
    Feb 25, 2026
    1.0
    I was gonna return my package with a QR code but I forgot to tape the box on the top So I asked if there’s a tape I can use The cashier said yes it’s four dollars I asked four dollars just for taping it? He said yes. And this whole conversation with a really bad attitude The young Indian guy The old Indian guy is also really mean to other customers
  • NP
    Nastazia Patterson
    Feb 21, 2026
    1.0
    Diana is VERY rude and will try to talk over you while you are talking. Then was rude to 3 other customers. I will report her everyday if I have to. She made my experience horrible with USPS
  • ND
    Nathan DeMartin
    Jan 30, 2026
    1.0
    Absolutely atrocious work rate, package has been delayed 7 times…
  • MR
    Mysuru Ravi
    Jan 21, 2026
    5.0
    Have been to many USPS office. Service is always courteous. Most go out of the way to give best service under all circumstances. This place everyone of the employees I observed were very patient and polite with many customers who were infront of me at that time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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