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The UPS Store

3.3
(126 reviews)

Business Details

3948 Legacy Drive, Plano, TX
75023, United States
(972) 491-7047
https://locations.theupsstore.com/tx/plano/3948-legacy-drive

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2519 in Plano offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - New Location! Se Corner Of Legacy And Coit Across From McDonalds.

Details

  • DeliveryNot available

Location

The UPS Store
3948 Legacy Drive, Plano, TX
75023, United States

Hours

Reviews

3.3
126 reviews
5 stars
66
4 stars
4
3 stars
4
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees, particularly Matt, are praised for their friendliness and efficiency, others are reported to be rude and unhelpful.

Notary Services

Numerous complaints about notary services indicate a lack of knowledge and professionalism among staff, leading to customer frustration.

Efficiency

Many customers appreciate the quick service and efficiency at this location, although there are also reports of slow service during busy times.

Staff Attitude

Several reviews highlight a concerning trend of rudeness and poor attitude from certain staff members, impacting overall customer experience.

Package Handling

There are significant concerns regarding package handling, including lost packages and mishandling of returns, leading to customer dissatisfaction.
  • JD
    Jerry Davis
    1 day ago
    1.0
    Terrible location.. not friendly at all.
  • JJ
    JC
    5 days ago
    1.0
    Came in for notary and when told we couldn’t notarize official documents we asked if we could do a copy certification by document custodian notarization. Employee male with long blond hair said yes to that, so we made a color copy. After we wrote the official statement on the copy and asked to sign in front of him, he then said no and forced us to pay for the copies. Poor attitude was absolutely atrocious with customer service behavior. Absolute disregard in attempts to communication.
  • DP
    Daniela Pineros
    Feb 10, 2026
    1.0
    Usually good service. NOTARY WAS HORRIBLE. refused to sign and stamp the actual document needed to be notarized. Only gave me a separate document with his stamp and signature which does no good. Will not be using this store anymore.
  • JA
    Jay Atterstrom
    Feb 8, 2026
    5.0
    They’re great. I go out of my way to use them because they are far more helpful than the other UPS centers I’ve used.
  • GA
    Grace Ayakikema
    Jan 17, 2026
    1.0
    My visit today at 1 PM with my son was truly unpleasant, thanks to a thin, red-haired employee. My son is only two years old and was playing in the store. The UPS employee forcibly pushed my son, who fell and got hurt. Then he started speaking rudely to me, even threatening to hit me, and chased us out. He also said he would make sure I never received my package. All of this just because my child was playing, or perhaps because of my dark skin—I don't know, but I am very upset with him, and I will never go there again. Everything is on the security camera footage, showing how he pushed and hurt my son.on the pic it's the one on the corner

Frequently Asked Questions About The UPS Store

What services does The UPS Store #2519 in Plano offer?

The UPS Store #2519 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.

Where is The UPS Store #2519 located in Plano?

It is located at 3948 Legacy Drive, Suite 106, Plano, TX 75023, at the corner of Legacy and Coit, across from McDonald's.

Brand Certified Facts from The UPS Store

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Certified March 01, 2026Yext Knowledge Graph
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