The UPS Store

3.6
123 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1773 in Plano offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southeast Corner Of Park And Preston.

Details

  • DeliveryNot available

Location

The UPS Store
1900 Preston Rd, Plano, TX
75093, United States

Hours

Reviews

3.6
123 reviews
5 stars
77
4 stars
1
3 stars
1
2 stars
2
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Package Handling

Several customers expressed concerns about lost or stolen packages, indicating issues with package handling at this location.

Notary Services

There are complaints about the availability of notary services, with some customers arriving for appointments only to find no notary present.

Store Hours

Customers have reported inconsistencies with store hours, including instances of the store being closed during posted hours.

Pricing Issues

Some customers found the pricing for services, such as printing labels, to be higher than expected compared to other locations.
  • WB
    William B
    Nov 13, 2025
    5.0
    Great customer service really quick
  • WS
    Wade Scott
    Oct 28, 2025
    1.0
    BEWARE dropping packages at UPS Store on Park and Preston in Plano. This UPS Store either stole or lost a pre-packaged & pre-labeled Iphone destined to be returned to an ATT service center. I have a UPS receipt for August 25 showing drop off confirmation and tracking. However, from there the UPS store did not enter the packaged phone into the UPS shipping system and it was stolen or lost at store level. The UPS store at Park & Preston has refused to take accountability or take any action. UPS corporate states that the shipper (ATT, in this case) has to file a claim – but I cannot. ATT states they will not file a claim because the shipping label (and packaged phone) was never entered into the UPS system. Therefore, the customer (me), is forced to pay for the cost of the phone. But this is a store level issue and should be resolved at store level. Interestingly, during this drop off there were 2 other packages that were also shipped on the same receipt. Those 2 packages were entered into the UPS shipping system and made it to their destination. The pre-packaged Iphone (clearly labeled to be returned to an ATT service center) was stolen or lost at store level. Report has been filed with Plano Police Department. I have asked the UPS for reimbursement ($150), but they have refused to take accountability or take any action. BEWARE dropping packages at UPS Store on Park and Preston in Plano.
  • DA
    DONNA ADAMETZ
    Oct 13, 2025
    1.0
    RUDE!!! Shipping label printing 2.99. Tried ro ask about printing a single page normal paper pdf and he started saying it was 0.39 a page, and then he got all rude insisting label is 2.99. I said i am asking about just a single page pdf printed on regular paper. Got more rude and said go to the library with a serious attitide. Um, yes we print pdf files on standard letter paper or sorry we we don't however I can suggest the library. But don't attitude someone for wanting a 0.39 black and white pdf printed on regular paper to tape on themselves with their own tape. SMH
  • RC
    Ronda Carney
    Oct 8, 2025
    5.0
    Getting my form notarized was fast no wait time. Chasity and Ashely was very kind I’ll give them 100 stars if I can… thank you Thank you!!!
  • CC
    carla
    Aug 30, 2025
    5.0
    Such a great experience shipping a package from here! I had no idea what I was doing when I walked in but the gentleman helped me with the shipping label, box, and getting my package sent. Took probably 5 minutes and he was so nice and efficient. Thank you so much, I will definitely come back and highly recommend this place!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1773 in Plano offer?

The UPS Store #1773 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.