The UPS Store

2.8
153 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5904 in Plano offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Shops At Legacy.

Details

  • DeliveryNot available

Location

The UPS Store
5760 Legacy Dr, Plano, TX
75024, United States

Hours

Reviews

2.8
153 reviews
5 stars
62
4 stars
5
3 stars
3
2 stars
2
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees, particularly the owner.

Efficiency

Many customers noted long wait times and slow service, often due to understaffing, which negatively impacted their experience.

Pricing Issues

Several reviews mentioned high prices for printing and shipping services, with some customers feeling they were being overcharged for basic services.

Mixed Experiences

While some customers have had positive experiences and recommend the store, others have had negative encounters that led them to advise against visiting.
  • KI
    Keturah Israel
    Dec 13, 2025
    4.0
    I go here to print brochures. Always kind and patient customer service.
  • HD
    Himank X Dasari
    Dec 10, 2025
    1.0
    Ronny reddy is very rude and disrespectful towards the customers . He has no sense of respect. Someone that disrespectful should be allowed to work there and needs to be terminated.
  • YC
    Ya Ch
    Dec 5, 2025
    1.0
    The person(probably owner) wearing glasses was extremely RUDE. He failed to provide a receipt, and when I requested one, he THREW the box onto the desk and said, “Take a picture.” His behavior was VERY unprofessional and unacceptable.
  • RO
    RestoPros Greater Orlando
    Nov 9, 2025
    5.0
    Excellent service! I have used this location multiple times and they take good care of their customers. They are also open on Sundays which is convenient. Whenever I’m in Plano and need to ship, this is my go to place.
  • DJ
    Dema J
    Nov 6, 2025
    1.0
    Ronny reddy that so called manager is very rude and disrespectful towards the customers . He has no sense of respect. Someone that is disrespectful should not be allowed to work there and needs to be terminated.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store #5904 in Plano?

The UPS Store #5904 is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.