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The UPS Store

2.8
(155 reviews)

Business Details

5760 Legacy Dr, Plano, TX
75024, United States
(972) 473-3040
https://locations.theupsstore.com/tx/plano/5760-legacy-dr

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5904 in Plano offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Shops At Legacy.

Details

  • DeliveryNot available

Location

The UPS Store
5760 Legacy Dr, Plano, TX
75024, United States

Hours

Reviews

2.8
155 reviews
5 stars
64
4 stars
5
3 stars
3
2 stars
2
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior from certain employees, particularly the owner.

Pricing Issues

Many customers expressed dissatisfaction with high prices for printing and shipping services, feeling that they were being overcharged for basic services.

Efficiency

Customers noted long wait times and slow service, with some mentioning that the store is often understaffed, leading to frustration.

Mixed Experiences

While some customers have had positive experiences and recommend the store, a substantial number report negative interactions, particularly with specific staff members.
  • MC
    Michael Coats
    Feb 25, 2026
    5.0
    Amy was absolutely wonderful! I had a presentation that I needed printed in a rush and she made it happen for me quickly. The presentations turned out great.
  • BB
    Bino Bose
    Jan 15, 2026
    5.0
    Very good experience
  • KI
    Keturah Israel
    Dec 13, 2025
    4.0
    I go here to print brochures. Always kind and patient customer service.
  • HD
    Himank X Dasari
    Dec 10, 2025
    1.0
    Ronny reddy is very rude and disrespectful towards the customers . He has no sense of respect. Someone that disrespectful should be allowed to work there and needs to be terminated.
  • YC
    Ya Ch
    Dec 5, 2025
    1.0
    The person(probably owner) wearing glasses was extremely RUDE. He failed to provide a receipt, and when I requested one, he THREW the box onto the desk and said, “Take a picture.” His behavior was VERY unprofessional and unacceptable.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store #5904 in Plano?

The UPS Store #5904 is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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