Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5904 in Plano offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Shops At Legacy.
Details
- DeliveryNot available
Location
Hours
Reviews
2.8
149 reviews
5 stars
61
4 stars
4
3 stars
3
2 stars2
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service quality, with some staff being praised for their helpfulness while others, particularly the owner, received criticism for rudeness and unprofessional behavior.
Pricing Issues
Many customers expressed dissatisfaction with high prices for printing and shipping services, feeling that they were being overcharged for basic services.
Staff Performance
While some employees were noted for their efficiency and friendliness, others were described as rude and unhelpful, leading to inconsistent customer experiences.
Long Wait Times
Customers frequently reported long wait times and understaffing, particularly during busy periods, which negatively impacted their overall experience.
Store Management
The management, particularly the owner, received negative feedback for their handling of customer complaints and overall service approach, suggesting a need for improvement.
- RORestoPros Greater OrlandoNov 9, 20255.0Excellent service! I have used this location multiple times and they take good care of their customers. They are also open on Sundays which is convenient. Whenever I’m in Plano and need to ship, this is my go to place.
- DJDema JNov 6, 20251.0A lot of the staff is very rude and unprofessional. They have no sense of respect and lack professionalism.
- JCJay CSep 4, 20252.0Cost me $3.24 just to print 2 black and white sheets of paper. They weren't even double-sided. Kinda a scam if you ask me
- CMChelsea MitchellAug 23, 20255.0Fabio was absolutely amazing and made my return much easier! He was so kind and swift, which is exactly what a customer wants when simply trying to return a package. The owner, however, can work on his customer service — wasnt impressed with him.
- SWScott WatermanJun 23, 20251.0The employees here are great, the owner does not understand customer service. The owner talks on the phone while serving customers and make mistakes. Get the owner out of the store and watch the score improve. I only use because they are convenient. The location on Preston next to Pei Wei has great customer service so choose them if you can.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the regular business hours for The UPS Store #5904 in Plano?
The UPS Store #5904 is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #5904 open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 3:00 PM, though hours may vary on holidays.
Does The UPS Store #5904 observe any holiday closures?
Yes, the store is closed on holidays such as November 27, December 25, December 31, January 1, and January 19, among others.
What services does The UPS Store #5904 in Plano offer?
They provide packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services among others.
What payment options are accepted at The UPS Store #5904?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store #5904 located in Plano?
It is located at 5760 Legacy Dr, Ste B3, Plano, TX 75024, inside The Shops At Legacy.
Are there any nearby places of interest around The UPS Store #5904 that customers might want to visit?
Yes, nearby places include Infinity 3D Media art gallery, Another Time & Place furniture and gift store, Kizuki Ramen & Izakaya restaurant, and Starbucks coffee shop.
Can I enjoy a meal nearby before or after visiting The UPS Store #5904?
Yes, you can visit Kizuki Ramen & Izakaya, a nearby Japanese restaurant, or Starbucks for coffee and refreshments.
Are there other services near The UPS Store #5904 for document shredding?
Yes, Shred Nations provides professional shredding services nearby, complementing The UPS Store's shredding service.
How can nearby places like Infinity 3D Media and Another Time & Place complement a visit to The UPS Store #5904?
You can combine errands by visiting Infinity 3D Media for art and Another Time & Place for gifts or furniture around your mailing or shipping needs at The UPS Store.