The UPS Store

2.8
149 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5904 in Plano offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Shops At Legacy.

Details

  • DeliveryNot available

Location

The UPS Store
5760 Legacy Dr, Plano, TX
75024, United States

Hours

Reviews

2.8
149 reviews
5 stars
61
4 stars
4
3 stars
3
2 stars
2
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service quality, with some staff being praised for their helpfulness while others, particularly the owner, received criticism for rudeness and unprofessional behavior.

Pricing Issues

Many customers expressed dissatisfaction with high prices for printing and shipping services, feeling that they were being overcharged for basic services.

Staff Performance

While some employees were noted for their efficiency and friendliness, others were described as rude and unhelpful, leading to inconsistent customer experiences.

Long Wait Times

Customers frequently reported long wait times and understaffing, particularly during busy periods, which negatively impacted their overall experience.

Store Management

The management, particularly the owner, received negative feedback for their handling of customer complaints and overall service approach, suggesting a need for improvement.
  • RO
    RestoPros Greater Orlando
    Nov 9, 2025
    5.0
    Excellent service! I have used this location multiple times and they take good care of their customers. They are also open on Sundays which is convenient. Whenever I’m in Plano and need to ship, this is my go to place.
  • DJ
    Dema J
    Nov 6, 2025
    1.0
    A lot of the staff is very rude and unprofessional. They have no sense of respect and lack professionalism.
  • JC
    Jay C
    Sep 4, 2025
    2.0
    Cost me $3.24 just to print 2 black and white sheets of paper. They weren't even double-sided. Kinda a scam if you ask me
  • CM
    Chelsea Mitchell
    Aug 23, 2025
    5.0
    Fabio was absolutely amazing and made my return much easier! He was so kind and swift, which is exactly what a customer wants when simply trying to return a package. The owner, however, can work on his customer service — wasnt impressed with him.
  • SW
    Scott Waterman
    Jun 23, 2025
    1.0
    The employees here are great, the owner does not understand customer service. The owner talks on the phone while serving customers and make mistakes. Get the owner out of the store and watch the score improve. I only use because they are convenient. The location on Preston next to Pei Wei has great customer service so choose them if you can.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store #5904 in Plano?

The UPS Store #5904 is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:30 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.