Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside Home Depot #6833. Our self-serve refill water station provides fresh filtered drinking water in 1, 3 or 5-gallons.
Location
Reviews
3.0
1 reviews
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1 star0
- FCFrank ChavezApr 23, 20253.0Update: Upgrading to a three, hoping to get it to a five. The merger of Primo with Sparklettes hit some speed bumps in migration causing the delivery delays. While frustrating, not uncommon in a merger. Better communication regarding promises and expectations with reality should be done better. Maybe they could bring me on the team to up their PR game! They did finally communicate with me. A person calling on behalf of the President clarified what is happening. The water did arrive and I was given a direct number for future failures to deliver on time. We'll see. I'll give them time to get their house in order and gladly rate this company five stars. After reading my original review below, here is an update: I emailed the customer service department as requested. No response. The last promise of water was April 19. No water. Another call April 26, they apologized with no guarantee of delivery, that time I got a Florida office. The water showed up yesterday, April 28th. Whew! I'm now looking for an alternative mineral water near equal to the Mountain Valley Spring Water. Wish me luck so I can say "Bye-bye Primo." (I wish it were my cousin). If you love great water, Mountain Valley Spring Water is primo. Little "p," not the Primo water company. They don't deliver. If you research the acquisitions and mergers involving DSS, Cott, CGS, Sparklets, and Primo, you will find they are all about the money, not the customer and certainly not the service. In my zip code home delivery has been on time less that 10% of the time. This post comes after more than a month from our last scheduled order. Today my complaint reached the highest level of management in their Philippines call center. Bless their hearts, they are doing the best they can to deal with the greedy managers, investors, and buy-shrink-sell sharks in today's greedy marketplace. Subscribe at your own risk.
Frequently Asked Questions About Primo Water Exchange
What services does Primo Water Exchange offer?
Primo Water Exchange provides a self-serve refill water station with fresh filtered drinking water available in 1, 3, or 5-gallon sizes.
Where is Primo Water Exchange located?
It is located inside Home Depot #6833 at 1801 W Parker Rd, Plano, TX 75023.
What payment options are accepted at Primo Water Exchange?
They accept American Express, Apple Pay, Cash, Mastercard, and Visa.
What are the operating hours of Primo Water Exchange?
The hours follow the retailer location hours of Home Depot #6833.
Does Primo Water Exchange provide pickup and delivery services?
Yes, they offer in-store pickup services.
Which brands of water does Primo Water Exchange supply?
They supply Primo Water brand.
What languages are supported at Primo Water Exchange?
Services are offered in English and Spanish.
How can I contact Primo Water Exchange?
You can reach them by phone at +1 844-237-7466 or by email at social@primowater.com.
Is there a place to get home improvement services near Primo Water Exchange?
Yes, the Home Services at The Home Depot is nearby, providing a convenient opportunity to combine water refills with home improvement needs.
Are there dining options close to Primo Water Exchange where I can eat before or after refilling water?
Yes, nearby options include Pizza Inc, Braum's Ice Cream & Burger Restaurant, and Sushi Sakana, offering a variety of meals near the location.
Where can I rent tools or trucks near Primo Water Exchange?
Tool & Truck Rental at The Home Depot is nearby, perfect for customers who need rental equipment alongside water refill services.