Business Details
About
Water Cooler SupplierBeverage Distributor
Primo Brands in Plano, Texas helps makes healthy hydration easy and convenient. Choose from a variety of popular beverages and have them delivered right to your door and enjoy the benefits of our convenient service. We carry all of your favorite brands like Pure Life®, Acqua Panna®, S.Pellegrino®, Perrier, Mountain Valley and so much more. Plus, we also deliver water coolers and supplies for your home and office. Give us a call at (844) 809-5610 or visit our website to place your first order!"
Location
Hours
Reviews
2.7
262 reviews
5 stars
110
4 stars1
3 stars3
2 stars3
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers reported extremely poor customer service, with long wait times and difficulty reaching representatives.
Delivery Issues
Numerous complaints about missed, delayed, or rescheduled deliveries without notification.
Billing Problems
Customers experienced unexpected charges, billing errors, and issues with refunds.
Post-Merger Decline
Many reviews indicated a significant decline in service quality following the merger with Primo Brands.
Product Quality
Some customers noted issues with the quality of the water delivered, including taste concerns.
- MAMary Alexander3 days ago1.0After many deliveries that have been wrong, I am canceling my service and called into Customer Support to do so. As I was about to reiterate why I wanted to cancel, the Customer Support rep hung up on me. I do not recommend this company at all.
- SEShonda Ellis3 days ago5.0I just want to pop on here and give the best review for Jimmy. He is a wonderful guy that came out to service my existing water dispensary he cleaned it very well. He was very professional nice and kind. Easy to work with. I would welcome him anytime into my home, thank you ready refreshed for not giving up on my cleaning service which was rescheduled three times but Jimmy came out and made it better.
- SMScott MillerDec 8, 20251.028 minute wait for customer service. Delivery drivers do not follow the instructions that the customer leaves for them.
- ICInfo @ Polished CleaningDec 5, 20251.0If I could only give no stars. Absolutley the WORST company. I am on the phone with them currently again for the 3rd time this past week and this is like the 7th time I've had to contact them in the past year. They switch days delivery days without telling you, somtimes you get a delivery text sometimes you dont. They cancel orders without telling you and then reschedule you without consult and sometimes a week to 2 weeks after your original delivery date. AWFUL expierence.
- TCTania M CarrilloNov 19, 20251.0Absolute idiots. I have cancelled my account since June 19 ! It’s November and they keep billing me for a cooler they scheduled and cancelled for over 6 times !!!! Save your sanity this company is not worth it , not for a second
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer for home and office hydration?
Primo Brands Delivery offers a variety of popular beverages such as Pure Life®, Acqua Panna®, S.Pellegrino®, Perrier®, and delivers water coolers and supplies for homes and offices.
What are the business hours of Primo Brands Delivery?
Primo Brands Delivery is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on weekends.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 900 Stewart Avenue, Plano, TX 75074, USA.
How can I place an order with Primo Brands Delivery?
You can place an order by calling (844) 809-5610 or visiting their website.
What categories of services does Primo Brands Delivery specialize in?
They specialize as Water Cooler Supplier, Beverage Distributor, and Bottled Water Supplier.
Which popular nearby gym can customers visit before or after ordering from Primo Brands Delivery?
Customers can visit Skyline Volleyball - The Shack, a gym and sporting goods venue, located near Primo Brands Delivery.
Is there a nearby sports club that Primo Brands Delivery customers might be interested in?
Yes, Dallas Roma F.C. is a sports club and recreation venue close to Primo Brands Delivery, perfect for sports enthusiasts.
Are there any nearby dessert or bakery shops customers can visit around Primo Brands Delivery?
Yes, Cookies By Design and Cookies By Design Corporate Office are nearby dessert and bakery shops that customers might enjoy visiting.
What social media platforms can I follow Primo Brands Delivery on?
You can follow Primo Brands Delivery on Facebook at primobrandscorp and on Instagram with the handle primobrandscorp.
Does Primo Brands Delivery operate year-round without holiday closures?
Primo Brands Delivery operates Monday through Friday during regular business hours and is closed on Saturdays and Sundays. Holiday closures are not specified in the profile.