Brand Certified
United States Postal Service
2.4(443 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
301 S Heatherwilde Blvd, Pflugerville, TX
78660, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 301 S Heatherwilde Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
301 S Heatherwilde Blvd, Pflugerville, TX
78660, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
443 reviews
5 stars
136
4 stars
15
3 stars
10
2 stars
19
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness and professionalism, while others were reported as rude and unprofessional.
Efficiency
Several reviews highlighted issues with long wait times and inefficiencies, particularly during busy periods, despite some customers noting quick service on less busy days.
Communication
Customers expressed frustration over poor communication, including unclear instructions and language barriers, which contributed to negative experiences.
Delivery Issues
Multiple reviews mentioned problems with mail delivery, including misdelivered packages and delays, leading to dissatisfaction with the service.
Staff Recognition
Certain employees received commendations for their exceptional service, indicating that there are standout staff members who positively impact customer experiences.
- AZAimei Zhou2 days ago5.0This morning, I went to the post office to apply for my identity. Although it was not successful, I am very grateful to all the staff for their enthusiastic and thoughtful help, especially a young man at a small window who helped me for half a day. I am very grateful to them for their assistance
- LILinet InfanteFeb 23, 20261.0No hay nadie que te atienda en español
- DADJ “Ced-Smooth” AntonioFeb 13, 20261.0Just holding my package for no reason
- SSSteve SmithJan 24, 20265.0Very professionally run office. Staff is friendly even when there is a large number of customers.
- BDBrooke DafawnJan 13, 20261.0I’m currently standing in line waiting for mail services and to have my mailbox rekeyed. After observing three customers in a row—following my own interaction—it’s clear the employee at the counter is consistently degrading, rude, and impatient. Her tone is condescending, and she speaks down to customers, particularly those who don’t speak fluent English, as if they are uneducated. Comments like, “Did you read the instructions?” and “I told you the instructions—you can try again and maybe look at them this time,” “what does it say, your name. “You write what? Your name, right” were delivered with clear disrespect. This is not acceptable in any customer-facing role. If patience and professionalism aren’t part of the job standard, this role isn’t the right fit. The experience was uncomfortable, unprofessional, and unnecessary. I strongly recommend avoiding this location if you value basic respect and customer service.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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