Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 301 S Heatherwilde Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
301 S Heatherwilde Blvd, Pflugerville, TX
78660, United States
Hours
Reviews
2.4
432 reviews
5 stars
131
4 stars
15
3 stars
10
2 stars
17
1 star
259
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some employees praised for their helpfulness and professionalism, while others are criticized for rudeness and unprofessional behavior.
Efficiency
Customers report long wait times and inefficiencies, particularly during busy periods, leading to frustration.
Mail Issues
There are frequent complaints about misdelivered mail, lost packages, and issues with mail retrieval.
Staff Attitude
While some staff members are noted for their friendliness, others exhibit a lack of patience and professionalism, impacting the overall customer experience.
Location Challenges
The post office is often overcrowded, leading to a negative experience for customers trying to access services.
- TMThe Martins6 days ago5.0I had an incredible experience thanks to Matthew Tryon at USPS! I ordered some limited-edition wedding items from London, which took about 2–3 weeks to arrive. When the tracking updated to “delivered” but nothing was in my mailbox, I instantly panicked — the items were sold out, and if they were truly missing, I’d have to wait weeks longer or possibly never get them at all. I went into the USPS location and spoke with Matthew, who was incredibly friendly, patient, and eager to help. He immediately contacted my mail carrier and personally worked to track down the package. Thanks to him, they located it and delivered it to me shortly after. What really blew me away is that even after it was delivered, Matthew called me to make sure I actually received it. That level of care is so rare! Matthew went ABOVE and BEYOND for me and genuinely saved me from a massive wedding-day headache. This is hands down the BEST customer service I have ever experienced!!! THANK YOU, Matthew!!! 🙌🙌🙌
- AMAlejandro MaldonadoOct 29, 20251.0Place sucks they mess stuff up and then make you wait for a solution to t problem they created just bad workers
- MGMichael David GarciaOct 25, 20251.0This zip code is terrible. I constantly get our neighbor's mail. And today, I got an unable to deliver message because our business was closed. WE HAVE A LOCKBOX PEOPLE!!! This office needs an overhaul
- AGAbe GibsonOct 15, 20252.0Our longtime postman does a great job. However someone at the post office itself seems to have a problem with following instructions on hold mail requests. The mail is indeed held but the date requested to continue regular service seems to be something that is ignored. This is twice in two months that I've had to go to the post office and explain that we needed to resume regular service even thought the form clearly stated when to do so
- LBLilly BarraganOct 10, 20251.0I never leave reviews, but I felt the need to share my experience today. When I stopped by to inquire about mail that might have been held, I was met with a very unpleasant attitude from Adrian. I didn’t have my ID with me initially, but I simply wanted to know whether my mail was being held or had been returned to sender. If it was being held, I was more than willing to come back with my ID to retrieve it. Instead of offering any assistance, Adrian responded with, “Well, what do you want me to do??” When I mentioned her attitude, she gave a sarcastic smile and said, “I’m sorry bout that.” She definitely was not sorry. After returning with my ID, I waited in line again and noticed she treated other customers the same way—sighing repeatedly, making sarcastic faces, and acting visibly irritated as people approached the counter. It was disappointing to see such unprofessional behavior, especially in a customer service role. I truly felt bad for others who had to interact with her.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 301 S Heatherwilde Blvd?
You can send mail and packages, purchase money orders and gift cards, rent Post Office™ boxes, and apply for passports.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment through the USPS online scheduler, though limited walk-in hours may be available.
What are the operating hours of the USPS at 301 S Heatherwilde Blvd?
Monday to Friday: 8:00 AM - 5:00 PM, Saturday: 9:00 AM - 1:00 PM, Sunday: Closed.
How can I reserve a PO Box at this location?
You can search and reserve PO Boxes online at the USPS website and complete setup in person at the Post Office.
Is there 24/7 access to the PO Boxes in the lobby here?
Most USPS locations provide 24/7 lobby access to PO Boxes, but hours may vary; please check with this location for specific times.
Where is the nearest restaurant if I want to grab a bite after visiting the Post Office?
Dairy Queen and Taco Bell, both fast food restaurants, are nearby options conveniently located close to the USPS.
Which nearby automotive services could I visit after the Post Office for car maintenance?
Nearby automotive repair options include ServiceONE Automotive, Kwik Kar Lube Tune & Wash, Kwik Kar of Pflugerville, and Oil Changers.
Are there educational facilities near the USPS location?
Yes, Pflugerville Middle School and Pflugerville High School Tennis Courts are nearby for community events or school-related errands.
Can I find other home improvement or cleaning services near the Post Office?
Yes, nearby you can find BB&B Carpet and Tile Cleaning and Fairway & Green Landscape Design for home cleaning and landscaping needs.