United States Postal Service

1.8
331 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2700 Cullen Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2700 Cullen Blvd, Pearland, TX
77584, United States

Hours

Reviews

1.8
331 reviews
5 stars
52
4 stars
14
3 stars
8
2 stars
7
1 star
250

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking knowledge.

Package Issues

Many customers reported lost or misdelivered packages, with claims of packages being marked as delivered when they were not.

Staff Attitude

Several reviews mentioned negative attitudes from staff members, particularly a clerk named Mischelle, leading to frustrating customer experiences.

Operational Efficiency

Customers noted long wait times and inefficient service, especially during busy periods, contributing to overall dissatisfaction.

Mixed Experiences

While many reviews were negative, some customers praised specific staff members for their helpfulness and professionalism, indicating inconsistency in service quality.
  • 5N
    504 Nola
    Nov 16, 2025
    1.0
    David Camp is the district manger over Houston Tx postal services google him to get his contact information this is who you reach out to not no 1800 number store manger but The manager
  • NC
    Nick Cagle
    Oct 20, 2025
    1.0
    Typical crappy experience at yet another USPS. Mischelle had the worst attitude. Zero customer service. Horrible all around. I'll try to stick with FedEx or UPS from here on out. Couldn't even get a receipt for my drop off????
  • DC
    D. Cato
    Sep 15, 2025
    1.0
    This facility has a credit card information stealing operation going on! Twice I've had brand new credit cards end up with my information stolen, yet the cards hadn't even been used yet. I can't even count how many times I've had credit card mail arrive with distinctive slits at the bottom of the envelope or the letter itself being completely opened, although the other mail that arrived with it is free from any damage. It's not adding up and the people there have got to know that there are people stealing information.
  • AB
    Andrea Becerra
    Aug 14, 2025
    1.0
    My package said delivered and it wasn’t , went to to speak them and said she was going back , next day nothing was there , the post office itself said they couldn’t do anything for me . My earned money gone to waste and carriers get away with it .
  • YF
    yo face
    Jul 29, 2025
    1.0
    One of America’s many failing institutions. Near 0 customer service. Everything must be done prior online and perfectly. Location only has two clerks at desk who only state that they are unable to facilitate any type of sale or order. If you need a label printed then you must use the customer self help printer in which there is only 1 at the location. All forms and declarations must also be made online.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.