United States Postal Service

3.2
140 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3519 E Walnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3519 E Walnut St, Pearland, TX
77581, United States

Hours

Reviews

3.2
140 reviews
5 stars
66
4 stars
11
3 stars
5
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Robin and Lam for their exceptional service.

Delivery Issues

Numerous complaints were made regarding lost packages, misdelivered mail, and slow delivery times, indicating significant issues with the postal service.

Rude Employees

Several reviews mentioned instances of rude or unhelpful behavior from staff, particularly in high-stress situations, which negatively impacted customer experiences.

Long Wait Times

Customers frequently noted long lines and wait times at the post office, suggesting a need for better staffing or efficiency.

Mixed Experiences

While some customers had positive experiences, others reported severe dissatisfaction, indicating inconsistency in service quality.
  • II
    iCraddock
    Oct 23, 2025
    5.0
    Thank you Robin for assisting me, hopefully the package will arrive soon to it’s destination, I appreciate your help!
  • VM
    Virginia McCarty
    Oct 9, 2025
    1.0
    Can't get into phone contact with live agent due to shut down. A package was sent to me last Friday and has been sitting at a facility across the city from me for 4 days!?!? It does not take 5 days to travel that distance...I believe the package was stolen and someone is simply manipulating the tracking system!!
  • JR
    Jordan Robertson
    Sep 27, 2025
    1.0
    It been two days my package been at the final post office without a delivery which is wasting my time and mind as I look forward to stuff at least y’all better then Yawen express how they even still in business if they gonna keep using no access code as a lazy excuse like on social media and stuff they say it’s a scam
  • AR
    Alexander Alvarez Rodríguez
    Sep 16, 2025
    5.0
    Me encantó
  • TS
    Tatia Sanchez
    Sep 9, 2025
    5.0
    This location always has friendly reps and they provide great customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.