United States Postal Service

3.2
147 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3519 E Walnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3519 E Walnut St, Pearland, TX
77581, United States

Hours

Reviews

3.2
147 reviews
5 stars
68
4 stars
11
3 stars
6
2 stars
7
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude and unhelpful.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address or going missing, leading to frustration among customers.

Staff Competence

Concerns raised about the competence of staff, with reports of slow service and lack of assistance in resolving issues.

Cleanliness and Organization

The location is noted to be messy and poorly organized, impacting the overall customer experience.

Positive Experiences

Despite the negative feedback, several customers express satisfaction with specific employees and the overall service at times.
  • VV
    Varsha Vilankar
    Jan 5, 2026
    5.0
    Personally I have always had good experience at this location.
  • ED
    Evelyn Dehart
    Dec 27, 2025
    1.0
    Genuinely what is wrong with this post office? I have had multiple instances where they have delivered expensive packages and gifts to the wrong address. Even when you contact their customer support about this, they do nothing. They apologize but do not fix the issue or retrieve the missing package. I was told that my mail carrier would move the package to the correct mail box. After 3 days of nothing, I went door to door asking my neighbors to check their mail and finally retrieved the package. It was delivered to a house 2 streets over from mine. This isn't even the first time that this has happened either. It is a repeated offense. I think that the mail carrier has a 6th sense for losing my expensive wares. 😐
  • EE
    EAQ
    Dec 23, 2025
    1.0
    Herman 👎 he says that my name doesn't match with my id... I was here like 30 minutes because he couldn't read a paper that said I was the pickup representative
  • LP
    Lala Peristalsis
    Dec 20, 2025
    1.0
    Lazy front desk worker. Lady didn’t want to print out labels so she insisted on me adding 3 stickers on all my letters so it could be “less work” for her. Do your job ! What’s your purpose if you're lazy. Asian older lady she acts as if she doesn’t understand English but just is rude and lazy.
  • LO
    Lexie Ofczarzak
    Dec 13, 2025
    1.0
    They don’t want to help. I brought them 2 items to return using the “Label Broker Code” option. Meaning you present a QR code, and they print a label for you and provide a bag for free. (All listed on USPS website). The woman at the front tried to tell me “these stores tell you to come without a bag but you need a bag, they expect us to just do everything”. I have no problem printing and providing my own bag, but when I choose the option to print and bag there via the USPS associate I should be able to do so. It’s an option for a reason and listed on the USPS website!! I had to leave and go to another location and it was no issue.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.