The UPS Store

Reviews

• YK

  Y Keemo

  Feb 5, 2026
  1.0
  On 2/5/26 I went in to mail 3 packages costing me $75. By far the worst customer service at this store! When no one is being serviced at the counter these kids stand around on their phones and talk about random stuff that customers don’t want to hear. once I was done packing all my items and selling them with my own tape I finally made it to the counter where the employee “D” Could barely open his mouth, and as I had to spell out everything to him. Address and names once it appeared on the screen, he had incorrectly typed the names and addresses. I am so glad I had an opportunity to recheck his work as a customer. also, there was a Hispanic young lady on one register a Hispanic young man standing behind him at the back counter, also having random conversations and not focusing on the needs of the customer. The only person that greeted customers when they came in and it wasn’t all customers was the Hispanic young lady and the black girl with braids. I have shipped things out of here due to convenience and being near my home. However, I will never come back here. I will just drive the distance and go to the UPS store on Shadow Creek by the Wendy’s. I would advise anybody not to come in here and do anything worthwhile. The owners should be ashamed of themselves with the level of poor customer service at the store. One last thing if you’re going to own a business in the US. Please ensure you train and have on-going training on customer service for your employees!
• AD

  Anthony Diaz

  Jan 24, 2026
  3.0
  On Saturday, January 24th, they closed an hour early without even giving notice. Many people arrived only to find it was closed
• MC

  monica collinsworth

  Jan 23, 2026
  5.0
  I highly recommend this UPS. They went above and beyond. The Manager Cory was so helpful and efficient when it came to packaging our order of 48 trains and getting them shipped out fast! Thank you so much for all your hard work and dedication.
• RM

  Rachia Mayzone

  Jan 19, 2026
  1.0
  I dropped my packages off here and they stole the items out of it. Scanned one package in but no movement in almost a month but they deleted the other package out of the system so I couldn’t even trace it. I do not recommend taking you items here. THIEVES!!!! I wish I could give them no stars
• HB

  Heather Belmont

  Jan 5, 2026
  1.0
  Customer service at this location is awfully unprofessional, very poor service with throwing boxes and demanding to avoid assisting with any packaging information. Amazon returns have been denied at self service and front desk. Assistance needs improvement.

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