The UPS Store

3.2
276 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4358 in Pearland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 288 And Fm 518.

Details

  • DeliveryNot available

Location

The UPS Store
10223 Broadway, Pearland, TX
77584, United States

Hours

Reviews

3.2
276 reviews
5 stars
139
4 stars
7
3 stars
4
2 stars
11
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with many customers reporting rudeness and a lack of helpfulness from staff.

Efficiency

Some customers praised the store for its fast and efficient service, particularly when dealing with returns and package drop-offs.

Staff Attitude

Several reviews noted a negative attitude among employees, with complaints about dismissive behavior and lack of professionalism.

Management Issues

Customers expressed concerns about management's failure to address ongoing issues with staff behavior and service quality.

Mixed Experiences

While some customers had positive interactions, many others reported negative experiences, indicating inconsistency in service quality.
  • HB
    Heather Belmont
    Jan 5, 2026
    1.0
    Customer service at this location is awfully unprofessional, very poor service with throwing boxes and demanding to avoid assisting with any packaging information. Amazon returns have been denied at self service and front desk. Assistance needs improvement.
  • JW
    John Williams
    Dec 27, 2025
    1.0
    Extremely rude young lady working at counter. Yelled at customer for “snapping a receipt” out of her hand.
  • SB
    Suzanne Baldwin
    Dec 17, 2025
    5.0
    Fast efficient customer service. This is the only site I use for sending packages because the UPS store on Broadway in Pearland is consistently friendly and hassle free.
  • BH
    Brian Heironimus
    Dec 14, 2025
    5.0
    The UPS Store was fast, friendly, and super easy to use for my Amazon returns. The staff were helpful, I got a receipt, and my return was already marked as completed on my phone by the time I got back to the car. Couldn’t have been simpler.
  • DG
    Debbie Garza
    Dec 14, 2025
    5.0
    Friendly and helpful service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Pearland?

The UPS Store in Pearland is open Monday through Friday from 8:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM. Hours may vary on holidays.