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The UPS Store #3104 in Pearland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Fm518 And Pearland Parkway Next To Conn's Across From Lowe's, Sonic And Ihop.
The quality of customer service is inconsistent, with some employees praised for their helpfulness and friendliness, while others are reported as rude or unhelpful.
Efficiency
Many customers appreciate the quick and efficient service, especially during busy times, although there are complaints about long wait times and staff not being present during business hours.
Employee Performance
Certain employees, like Grace, Xavier, and Lily, receive frequent commendations for their exceptional service, while others are criticized for poor communication and lack of assistance.
Return Process
The return process is generally smooth for many customers, but there are complaints about staff providing incorrect information regarding packaging requirements for Amazon returns.
Store Environment
The store is often described as clean and organized, contributing to a positive customer experience.
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Aziae Lion
Nov 2, 2025
5.0
The staff here are friendly and they're open on Sundays. I had a lot of items that needed to be shipped and the associate who helped me was very patient. Thank you for being professionals.
MA
Mandi A
Oct 27, 2025
1.0
Rude n made my return quite difficult
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Rafael A
Oct 25, 2025
5.0
Best place to bring Amazon returns. Service is fast and convenient. Jadon is always helpful.
VV
Vanessa
Oct 25, 2025
5.0
Jadon provided excellent service when I came in for a notary and to ship a box. He was polite, professional, and very helpful throughout the process. I truly appreciated his efficiency and friendliness. I would highly recommend his assistance!
LS
Lindsay Shanahan
Oct 8, 2025
1.0
I was waiting in line to return my packages and I saw the employees throwing The other people‘s return packages across the room into a little bin, and I only have a problem with that because if that was breakable and they were gonna get a refund for it, then the person will get charged because of the employees laziness of not giving a crap and I think that is really messed up and wrong how they just throw somebody’s stuff in a bin. They can’t just walk over there and place it and it’s literally pure laziness is all that is