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The UPS Store #6942 in Pasadena offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Village Of Fairmont.
Feedback on customer service is mixed, with some praising friendly and helpful staff while others report rude and unprofessional behavior from certain employees.
Efficiency
Many customers appreciate the quick service, although there are complaints about long wait times and incorrect store hours.
Packaging Issues
Several reviews mention dissatisfaction with packaging services, including being charged for tape and confusion over Amazon return policies.
Management Concerns
Multiple reviews highlight issues with management, particularly regarding customer interactions and handling complaints.
OO
oldgoatgxp
Feb 24, 2026
1.0
I went in and was first in line waiting on an employee to help me. While I was standing back this lady from the post office comes up to an open area and lays down a bunch of packages. When the worker comes to the receiving area, I step up and hand him my package, which is a Amazon return and will take all of 15 seconds to do. He sets down my package and takes about 5 minutes to take care of the post office person. I was in line first and my 15 seconds would take that amount of time, 15 seconds to take care of my business. It's a load of crap to allow someone to cut in line, no matter if they're post office employees or not. This wasn't an accident or misunderstanding, but was done with intent. This was done on 2/24/26 at about 3:15 pm and the ups station was the first on the left as you walk in.
SB
Steven Bennett
Feb 19, 2026
5.0
It's always an amazing experience at this store. They always have an answer for questions. You might have they are able to do things. Technical, technically speaking with printing documents or within the navigating through phone apps and whatnot and they are always friendly and helpful
CA
Candace Adri
Jan 11, 2026
5.0
Service was really good and usually is. Mateo assisted me. Mateo was very helpful and appears to enjoy his job… Thank you!
KE
Kathy Esquivel
Dec 31, 2025
1.0
December 31, 2025. The hours on the store list it being open 8 AM to 7 PM myself and many other customers have been waiting here for an hour because actually they’re not gonna open till nine today
MC
Monica Cantu
Nov 28, 2025
5.0
I visited this site completely lost w all the returns. Miss Catalina is so patient & helpful. I have been here several times. Everyone has always been rude & not helpful. Thank you Miss Catalina
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Pasadena offer?
The UPS Store #6942 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.
What are the operating hours of The UPS Store in Pasadena?
The store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 3:30 PM, and Sunday from 10:00 AM to 3:00 PM. Hours may vary on holidays.
Does The UPS Store offer mailbox rental services?
Yes, The UPS Store provides mailbox services for receiving all your mail and packages securely.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Is The UPS Store in Pasadena locally owned and operated?
Yes, this location is locally owned and operated to better serve the Pasadena community.
How can I contact The UPS Store in Pasadena?
You can call them at +1 281-272-6567 or email store6942@theupsstore.com.
Are there nearby places where I can grab food after visiting The UPS Store?
Yes, Domino's Pizza and Billy's Donuts are nearby options for a quick meal or snack after your visit.
Can I get a coffee or smoothie near The UPS Store in Pasadena?
Absolutely! Starbucks is nearby, offering coffee, smoothies, and other refreshments for your convenience.
Are there other shipping or printing centers near The UPS Store?
Yes, PostNet is a nearby printing service and shipping center you might consider for additional services.
What nearby services can complement my visit to The UPS Store?
Nearby services include Shred Nations for shredding, Sandy Pearson Realtor for real estate needs, and Legend's Barbershop for grooming, all conveniently close to The UPS Store.
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