United States Postal Service

1.6
192 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 500 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 4th St, Orange, TX
77630, United States

Hours

Reviews

1.6
192 reviews
5 stars
24
4 stars
3
3 stars
5
2 stars
8
1 star
152

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and lack of attempts to deliver.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, rude interactions, and difficulty reaching anyone by phone.

Staff Performance

While some customers praised individual postal workers, many expressed frustration with the overall performance of the delivery staff, citing laziness and incompetence.

Operational Hours

Customers noted that the post office's closing time of 4:30 PM is inconvenient for working individuals, leading to difficulties in retrieving packages.

Mixed Experiences

A few customers reported positive experiences with specific employees, indicating that while some staff are friendly and helpful, these instances are overshadowed by widespread dissatisfaction.
  • LH
    Larry Hamilton
    Nov 15, 2025
    1.0
    If I had not been sitting on my porch drinking coffee I would not have seen this. Package would not have been there the next morning.
  • IS
    Iesha Sonnier
    Oct 29, 2025
    3.0
    I have been having issues with my packages being delivered to my home. I have to either go up there or call for the supervisor to get my packages redelivered i have a camera on my door and they don’t attempt to even come to my place. Delivery is always after 4:30 when the place is closed and can’t speak to no one in the phone.
  • BB
    BJ “DrillSarge” Brown
    Oct 15, 2025
    5.0
    I had such a positive experience! The clerk who helped me was incredibly efficient, getting everything done quickly and smoothly. They were also very friendly, making me feel welcome and comfortable. Furthermore, the clerk was exceptionally knowledgeable about the products, answering all my questions with ease.
  • TT
    That_240sxguy
    Oct 14, 2025
    1.0
    Someone needs to be prosecuted for scanning packages as delivered, even though they haven’t been I ordered something very expensive that was supposed to be delivered on 9/23/25 it’s 10/14/25 and The mail service request is still being investigated
  • MP
    Michael Pugh
    Oct 7, 2025
    1.0
    The carrier didn’t deliver my package and lied on me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.