United States Postal Service

1.6
197 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 500 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 4th St, Orange, TX
77630, United States

Hours

Reviews

1.6
197 reviews
5 stars
24
4 stars
3
3 stars
5
2 stars
9
1 star
156

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and delays.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, difficulty reaching anyone by phone, and rude interactions.

Inconsistent Performance

While some customers praised individual postal workers for their friendliness and efficiency, overall service was described as inconsistent and unreliable.

Management Concerns

Several reviews pointed to poor management and operational inefficiencies as contributing factors to the ongoing delivery and service issues.
  • MG
    Matthew Green
    Jan 5, 2026
    1.0
    Mail might get delivered once every two weeks, not that we dont have mail they just dont show up. To mail a outgoing letter I have to drive to a actual pick up post office drop off box so a bill will go out on time. And packages... HA! They will be in the ditch, balanced on the mailbox, very very seldom do they drop off at the front porch. Also will use any excuse to no deliver a package .... road inaccessible, "stick in road, animal, bla bla bla.... it boils down to just laziness. Said part is the usps is a huge part of american history, yet the a service they are providing these days..... if I could I would pay more money to just use UPS and get my mail.
  • AR
    Ann Rogers
    Dec 22, 2025
    1.0
    I have been waiting for my package for 3 days. It’s been in orange it says for 3 days. At the postal office. And not out for delivery. It’s needed for Christmas. I have no out for delivery notification or anything. Can’t get anyone on the phone.
  • CD
    Colin Dunham
    Dec 20, 2025
    1.0
    The shittiest usps I have ever seen. Had my package sitting at the office for 48 hours and still hasn’t left. I went up to the office to pick it up there and they said word for word that they aren’t going to look for it and get it for me.
  • LH
    Larry Hamilton
    Nov 15, 2025
    1.0
    If I had not been sitting on my porch drinking coffee I would not have seen this. Package would not have been there the next morning.
  • IS
    Iesha Sonnier
    Oct 29, 2025
    3.0
    I have been having issues with my packages being delivered to my home. I have to either go up there or call for the supervisor to get my packages redelivered i have a camera on my door and they don’t attempt to even come to my place. Delivery is always after 4:30 when the place is closed and can’t speak to no one in the phone.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.