United States Postal Service

1.9
135 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4551 E 52nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4551 E 52nd St, Odessa, TX
79762, United States

Hours

Reviews

1.9
135 reviews
5 stars
22
4 stars
9
3 stars
1
2 stars
1
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of assistance.

Delivery Issues

A significant number of customers reported problems with package deliveries, including lost packages, incorrect deliveries, and lack of updates.

Long Wait Times

Customers frequently mentioned long lines and extended wait times, both in-store and on the phone, leading to dissatisfaction.

Inconsistent Performance

While some customers noted positive experiences with individual staff members, the overall sentiment indicated a decline in service quality.

Communication Problems

Many reviews pointed out difficulties in reaching the post office by phone, with reports of unanswered calls and ineffective automated systems.
  • RG
    Romi Garcia
    Nov 5, 2025
    1.0
    Writing my review because this is like the 5th time they do this to me. They keep saying my packages are oversized/ mailbox too full when in reality there's nothing in it. Plus there's the big mailbox where they can deliver and leave the key in mine. Or even better deliver it to my front door. I've had to go to different post offices from the notice left because when ive gone to collect they tell me my packages are not there to go elsewhere and send me on my way.
  • BO
    Brehauna Oviatt
    Oct 29, 2025
    1.0
    Don’t even bother calling. You will just be disconnected. Even the 800# is garbage getting out of the automated system is a pain and then the associates are not helpful and they are rude. 👎 Whenever the items I order go thru the usps i cringe. Please put it in the parcel mailbox and then not give me the key that is so helpful! My god he could have just yeeted it over the damn fence at least then I’d have my shit.
  • JP
    Janie Pruneda
    Oct 27, 2025
    4.0
    Always full..long lines and it's closed Saturdays
  • YV
    Yuniesky Vargas
    Sep 23, 2025
    5.0
    Very good
  • MM
    Maple Martinez
    Sep 13, 2025
    5.0
    They do a pretty good job most of the time and I’ve never had a problem with them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.