The UPS Store

3.8
228 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5109 in Odessa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 42nd And Grandview (Next To McAlister's).

Details

  • DeliveryNot available

Location

The UPS Store
2000 E 42nd St, Odessa, TX
79762, United States

Hours

Reviews

3.8
228 reviews
5 stars
150
4 stars
5
3 stars
5
2 stars
6
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Kamille, Yesenia, and Callia.

Service Issues

Several reviews highlighted problems with service, including rude staff, incorrect charges for tape, and issues with package tracking and delivery.

Operational Problems

Customers reported issues with store hours, such as employees not being on time and appointments not being honored.

Pricing Concerns

Multiple reviews expressed dissatisfaction with high charges for basic services like printing labels and using tape.

Positive Experiences

Despite some negative feedback, many customers shared positive experiences, particularly regarding quick service and helpful staff.
  • SG
    Shawn G
    5 days ago
    1.0
    Gotta love that I pay this place so that I can receive my packages securely instead of them being stolen at the RV park but then to find out that they're going to charge me $10 because they think it's overflow. Anyone else think this is bull
  • DR
    Donald Russell
    Nov 7, 2025
    1.0
    Paid for 2nd day air and received ground service. Forced me to make trip to another state to correct problem due to late arrival. When I returned to file a claim said I was past my 15 day limit and refused to refund. Will never use UPS or UPS Store again!
  • FH
    Francisco Herrera
    Oct 14, 2025
    1.0
    They charged you $3 dollars for just tapping the label
  • AR
    Amjad Rashid
    Oct 13, 2025
    1.0
    The person Yesenia was extremely RUDE. She charged me $3 to put a small tape to cover the top part of my package that had a shipping label and I wanted to drop it. This location has a very bad service and they are also wrongfully charging their customers. I will never go to this location again !!!!
  • YD
    Yilian Isabel Diaz Dominguez
    Oct 9, 2025
    1.0
    Tristemente perdi un paquete de casi 400 dólares, lleno de medicinas para mi madre que las super necesita( es lo que mas me duele)cuando fui a reclamar dis qué habían pasado 7 días y no podían ayudarme.la cuestión es que no dejaron siquiera una foto para saber dónde buscar en caso de que se hayan equivocado de apt.Bueno he perdido esta vez

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5109 in Odessa offer?

The UPS Store #5109 provides expert packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, passport/photo ID services, and computer access.

Where is The UPS Store #5109 located?

It is located at 2000 E 42nd St, Suite C, Odessa, TX 79762, next to McAlister's Deli.