Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6908 in New Caney offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Valley Ranch Town Center.
Details
- DeliveryNot available
Location
Hours
Reviews
3.2
287 reviews
5 stars
144
4 stars
6
3 stars
5
2 stars
15
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Austin, Shazia, and Angie.
Efficiency
Despite long lines, the store is noted for its quick service and ability to handle a high volume of customers effectively.
Mixed Experiences
While many reviews are positive, there are notable complaints about rude staff and poor customer service from specific employees.
Management Changes
Recent management changes have led to improved customer experiences, with several customers expressing satisfaction with the new direction.
Pricing Issues
Some customers reported feeling overcharged for services and materials, particularly regarding packaging and shipping costs.
- SSSarah2 days ago3.0Line was a bit long on Sunday. But went fast. Printing a page costs about a dollar each. $1 you have to email them the documents. They only accept UPS packages. No USPS.
- BCBenazir Cabrera5 days ago5.0La atención que me brindaron fue Excelente. Las chicas son muy pacientes y explican todo detalladamente para poder hacer bien el trabajo.
- WWWendyNov 18, 20255.0Shazia and Austin were so helpful! Honestly all the reps were very nice and friendly. I had a difficult time accessing the return label and Austin was so patient and very helpful. Shazia also stepped in to lend a hand. I truly appreciate the attention and the kindness. Wendy
- JAJon AlexanderNov 15, 20255.0love walking into this store; they know me by name as I'm here nearly every work day. Under new management and I'm so grateful.
- SFsamantha floresNov 12, 20252.0Great Customer Service the employees are so helpful but ive notice the Indian lady maybe the manager is always yelling at them and getting mad at them. Not professional I feel bad for the employees they always have a positive attitude towards the customers
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in New Caney offer?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours of The UPS Store in New Caney?
Monday to Friday, 8:30 AM to 7:00 PM; Saturday, 9:00 AM to 4:00 PM; Sunday, 11:00 AM to 4:00 PM.
Is The UPS Store open on Sundays?
Yes, it is open from 11:00 AM to 4:00 PM on Sundays, though holiday hours may vary.
Does The UPS Store observe any holiday closures?
Yes, the store is closed on Thanksgiving (Nov 27, 2025), Christmas Day, New Year's Eve, New Year's Day, and Martin Luther King Jr. Day, among others. Check their website for updated holiday hours.
What payment options are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I contact The UPS Store via email?
Yes, you can email them at store6908@theupsstore.com.
Where is The UPS Store located in New Caney?
It is located at 11971 N Grand Parkway E, Ste 200, New Caney, TX 77357, USA inside Valley Ranch Town Center.
Are there any nearby food options if I visit The UPS Store?
Yes, nearby dining options include Five Guys, Panda Express, MOD Pizza, Freddy's Frozen Custard & Steakburgers, Smoothie King, and The Toasted Yolk Cafe, offering a variety of fast food, Asian, pizza, and American cuisine.
What nearby services might be helpful when visiting The UPS Store?
Nearby services include Shred Nations for shredding needs, Ideal Dental for dental care, The Joint Chiropractic for chiropractic services, and Sport Clips Haircuts for grooming.
Are there convenient banks or ATMs near The UPS Store in New Caney?
Yes, you can find Regions Bank, Bank of America, and Bank of America ATM nearby for your financial needs.