Brand Certified
The UPS Store
3.3(311 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
11971 N Grand Parkway E, New Caney, TX
77357, United States
Certified by The UPS Store • Feb 22, 2026
(281) 577-4061
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/tx/new-caney/11971-n-grand-parkway-e
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6908 in New Caney offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Valley Ranch Town Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
3.3
311 reviews
5 stars
165
4 stars
7
3 stars
5
2 stars
15
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Shazia, Austin, and LaKeisha for their exceptional service.
Efficiency
Many reviews highlighted the quick service and ability of the staff to manage long lines effectively, ensuring customers are attended to promptly.
Store Environment
The store was noted for being clean and well-organized, contributing to a positive customer experience.
Management Changes
Recent management changes have been positively received, with customers noting improvements in service and overall atmosphere.
Issues with Policies
Some customers expressed frustration with specific store policies, particularly regarding Amazon returns and packaging requirements, indicating a need for clearer communication.
- NNNikki2 days ago5.0Shazia and Ingrid was absolutely amazing. These ladies took really good care of me in a difficult time they help me with my dad’s obituary such positive women. Thank you
- ERErin Russell3 days ago1.0Smells like raw sewage in this store every single time I’ve gone in there. Surely this is a health hazard.
- PMPraxedis MerazFeb 13, 20265.0Ingrid. Lizzy. Angui.. Very good service
- JBJane BoydFeb 9, 20265.0Austin and Shazia were perfect with Customer Service, knowledge, and Just Beautiful !!!!!
- JHJohn HardageFeb 8, 20264.0Had to pay for label. Not a big deal but didnt expect that. other than that, great service
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in New Caney offer?
The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours of The UPS Store in New Caney?
Monday to Friday, 8:30 AM to 7:00 PM; Saturday, 9:00 AM to 4:00 PM; Sunday, 11:00 AM to 4:00 PM.
Is The UPS Store open on Sundays?
Yes, it is open from 11:00 AM to 4:00 PM on Sundays, though holiday hours may vary.
Does The UPS Store observe any holiday closures?
Yes, the store is closed on Thanksgiving (Nov 27, 2025), Christmas Day, New Year's Eve, New Year's Day, and Martin Luther King Jr. Day, among others. Check their website for updated holiday hours.
What payment options are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I contact The UPS Store via email?
Yes, you can email them at store6908@theupsstore.com.
Where is The UPS Store located in New Caney?
It is located at 11971 N Grand Parkway E, Ste 200, New Caney, TX 77357, USA inside Valley Ranch Town Center.
Are there any nearby food options if I visit The UPS Store?
Yes, nearby dining options include Five Guys, Panda Express, MOD Pizza, Freddy's Frozen Custard & Steakburgers, Smoothie King, and The Toasted Yolk Cafe, offering a variety of fast food, Asian, pizza, and American cuisine.
What nearby services might be helpful when visiting The UPS Store?
Nearby services include Shred Nations for shredding needs, Ideal Dental for dental care, The Joint Chiropractic for chiropractic services, and Sport Clips Haircuts for grooming.
Are there convenient banks or ATMs near The UPS Store in New Caney?
Yes, you can find Regions Bank, Bank of America, and Bank of America ATM nearby for your financial needs.
Brand Certified Facts from The UPS Store
The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website
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