Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 651 N Business Ih 35 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
651 N Business Ih 35, New Braunfels, TX
78130, United States
Hours
Reviews
2.5
330 reviews
5 stars
102
4 stars
16
3 stars
8
2 stars
11
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with many reports of rude and unhelpful staff, while some customers praised friendly and efficient service.
Delivery Issues
Numerous complaints about misdelivered packages, lost mail, and failed delivery attempts were noted, leading to frustration among customers.
Passport Services
Many customers expressed dissatisfaction with the passport appointment process, citing rude staff and miscommunication regarding required documents.
Operational Hours
Customers reported inconsistencies with posted hours and actual service availability, leading to confusion and wasted trips.
- MEMotivate The EarthJan 5, 20262.0We need a better service if you don’t have to use them, don’t use them. Somewhat friendly staff sometimes you get a very grumpy staff. It’s just not a good experience, very uncomfortable and especially when they lose your packages.
- DEDawn EatonJan 5, 20261.0The worst customer service. Miserable people, miserable experience. No wonder they are going out of business.
- FPFaythe PattersonDec 23, 20251.0Received note in mailbox that they attempted delivery but that I was not home. I checked date of notice and I was off work and at home. They didn’t even try. Then I try to call and get ahold of an agent to ask a question and the automated wouldn’t let me and kept taking me in circles
- YYYoannis Infante (Yoa)Dec 11, 20251.0Muy pésimo lugar tuve cita hoy para el pasaporte de mi bebé y no me quisieron atender porque no hablaba inglés y muy mal trato de la persona que me atendió simplemente no me dio más explicaciones
- ABAdam BurrowsDec 8, 20251.0The office staff is warm and inviting. But they seem to mis-deliver the most sensitive mail. Years ago they lost my marriage license and today they lost my kid’s passport. Neither of which are quick replacements. Super excited to go through whatever passport recovery process I have to follow now.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 651 N Business Ih 35?
This Post Office offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the New Braunfels USPS office?
Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 12:00 PM. The office is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at this location.
Is there 24/7 access to the PO Boxes in the lobby?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
What nearby places can I visit before or after my visit to the Post Office?
Nearby places include Style Encore (a women's clothing store), Mega Vape New Braunfels (an e-cigarette and electronics store), and William Edge Institute (a vocational and beauty school).
Are there nearby beauty and spa services close to the USPS in New Braunfels?
Yes, nearby beauty and spa services include William Edge Prodigy Salon, Amazing Lash Studio, and Millennium Medi Spa.
What car rental services are located near the United States Postal Service in New Braunfels?
Budget Car Rental and Avis Car Rental are nearby options for car rentals in the area.
Is there a local option for recycling and shredding services near the Post Office?
Yes, Compass Shredding & Recycling is a nearby facility offering shredding and recycling services.