Brand Certified
United States Postal Service
2.5(338 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
651 N Business Ih 35, New Braunfels, TX
78130, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 651 N Business Ih 35 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
651 N Business Ih 35, New Braunfels, TX
78130, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.5
338 reviews
5 stars
107
4 stars
16
3 stars
8
2 stars
11
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.
Efficiency
While some customers noted that the staff worked quickly and efficiently, others experienced long wait times and poor handling of appointments.
Package Handling
Numerous complaints about misdelivered packages and lost mail, indicating significant issues with package handling and delivery accuracy.
Passport Services
Many customers expressed frustration with the passport application process, citing rude staff and unclear instructions.
Staffing Issues
Several reviews mention that the location is often understaffed, leading to overwhelmed employees and longer wait times for customers.
- MSMel Smith5 days ago1.0This was one of the worst customer service experiences I have ever encountered in a government setting. The staff was extremely rude and unhelpful throughout the interaction. The level of service at this branch is unacceptable. A review of the Google comments makes it clear that others have had similar experiences. Waste of taxpayers money.
- AGAshoikie Gaines6 days ago5.0The Workers at this location are friendly and kind. As as we walked in we were nicely greeted by a nice lady who works there ( I am so sorry I didn't get her name ) and she asked us if we were here for passport appointment. She guided us to Michelle who helped us through the process.There were some rude individuals in the line who did not have an appointment but were behaving entitled but Michelle was kind to them despite their rudeness. Michelle made sure she sorted out our application properly and informed us on updates.Kudos to the team. God Bless You All.
- TFTonikay FrankeFeb 10, 20261.0This post office is awful...husband called and got fed misinformation about acquiring a passport...he took off work and went up there and they turned him away...said they were short staffed and couldn't help him. Told him he needed to make an appointment for the post office in La Vernia. No apologies, no alternative avenue...nothing...so done...
- MCMoses CastilloFeb 5, 20261.0Avoid this location as much as possible. The staff was supper rude and unprofessional, about helping and guiding when it was for a passport appointment. I had an appointment scheduled and wasn’t aware that I needed one more for and they turned me away and didn’t even bother to help at all. I definitely would not go here until the staff situation gets fixed .
- CCChad CurrieJan 27, 20265.0I’m not quite sure why the reviews reflect the way they do because they do not reflect my experience. Michelle and the lady working to her right were so helpful with our passport renewal and our kids passport applications. They were friendly and even gave both of my kids suckers to keep them content for the timely process to do three applications and photos. Everybody in there was working their tails off and moving a pretty large line relatively quickly. Just wanted to say thank you and keep up the good work.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 651 N Business Ih 35?
This Post Office offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available.
What are the operating hours of the New Braunfels USPS office?
Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 12:00 PM. The office is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at this location.
Is there 24/7 access to the PO Boxes in the lobby?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specifics.
What nearby places can I visit before or after my visit to the Post Office?
Nearby places include Style Encore (a women's clothing store), Mega Vape New Braunfels (an e-cigarette and electronics store), and William Edge Institute (a vocational and beauty school).
Are there nearby beauty and spa services close to the USPS in New Braunfels?
Yes, nearby beauty and spa services include William Edge Prodigy Salon, Amazing Lash Studio, and Millennium Medi Spa.
What car rental services are located near the United States Postal Service in New Braunfels?
Budget Car Rental and Avis Car Rental are nearby options for car rentals in the area.
Is there a local option for recycling and shredding services near the Post Office?
Yes, Compass Shredding & Recycling is a nearby facility offering shredding and recycling services.
Brand Certified Facts from United States Postal Service
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