The UPS Store

4.3
136 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6190 in New Braunfels offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - State Hwy 46 & Loop 337.

Location

The UPS Store
1659 W State Hwy 46, New Braunfels, TX
78132, United States

Hours

Reviews

4.3
136 reviews
5 stars
109
4 stars
3
3 stars
0
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Alysse, Caelan, and Tatum.

Inconsistency

Some reviews noted negative experiences with specific employees, citing rudeness and lack of professionalism, which contrasted with the generally positive feedback.

Efficiency

Customers appreciated the quick service, especially during busy times, with staff managing long lines effectively.

Pricing Concerns

There were complaints about perceived overcharging for services, particularly regarding postage stamps, leading some customers to consider taking their business elsewhere.
  • RE
    Ramiro espinosa
    4 days ago
    5.0
    They were fast, polite, and super personable.
  • SS
    SnowfishBlue
    6 days ago
    5.0
    Location and staff are always easy, convenient, friendly, and efficient. This is always my go to place to make returns or any other copy/fax needs.
  • MM
    Monte Mitchell
    Dec 19, 2025
    1.0
    $25 for a $15.60 book of usps stamps!! RIDICULOUS!! All for private (franchise) business, and all for supporting local, but this gross overcharge to "locals" will take my business elsewhere. HEB next door... rather donate the $9.40 to a just cause. UPDATE REGARDING RESPONSE: Charging for US postage stamps is like charging for US currency! Shame on you and your albeit response.
  • RP
    Robert Pena
    Dec 18, 2025
    1.0
    That location is terrible. I always have a problem with that female cashier. Not friendly at all
  • RK
    Ryan Klebba
    Dec 2, 2025
    5.0
    Wow.... No matter what time of day it is, Alysse seems to always be there working her tail off. She's always polite, fast, friendly, and did I mention hardworking? This woman has the energy of a toddler and the smile and friendliness of the sweetest person you might know. To the management team, I am sure you are well aware of how valuable she is to your organization but if you are not, please let this review serve as a refresher. As a healthcare executive who has dealt with hundreds if not thousands of employees in my 30-year career, I'm not sure I've ever met someone harder working or more dedicated to their job than Alysse. As a note, this is also the best UPS store I've ever been to most of them are slow, and not friendly. Keep up the great work!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6190 in New Braunfels offer?

The UPS Store #6190 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

What are the operating hours of The UPS Store #6190?

The store is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.