The UPS Store

4.6
469 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6899 in New Braunfels offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Heb Shopping Center.

Details

  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
244 FM 306, New Braunfels, TX
78130, United States

Hours

Reviews

4.6
469 reviews
5 stars
419
4 stars
7
3 stars
0
2 stars
1
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Cheyenne, Johnny, and Racquelle.

Speed of Service

Customers frequently noted the quick service, even during busy times, with many expressing satisfaction with the fast handling of their shipping needs.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor handling of Amazon returns, indicating inconsistency in service quality.

Professionalism

Several reviews highlighted the professionalism of the staff, particularly in handling complex tasks like passport processing and shipping assistance.

Store Environment

The store was described as clean and well-staffed, contributing to a positive customer experience overall.
  • AA
    Ashley Atkins
    Nov 8, 2025
    1.0
    Advertised as having a notary. It’s plastered all over the walls “notary service available” but when you get there, stand in the long line, they always say “oh the notary is off today”.
  • SG
    steven gomez
    Oct 29, 2025
    5.0
    Cheyenne is Amazing! Always greets me, knows my box number and is always cheery! Legit, if I’m having a bad day, I could just walk in to the store and would be immediately cheered up!
  • BS
    BRUCE MCPETERS SR
    Oct 24, 2025
    5.0
    This store has exceeded my expectations every time. The work I received back is noteworthy. The people are second to none. As the pastor of a church, this is my go to store. They make me look good. I love this store for professional and personal jobs.
  • JM
    Judy Miller
    Sep 27, 2025
    5.0
    Even though there were people waiting in both lines at the UPS Store on FM306, you had 2 clerks that knew what they were doing, and it went very fast
  • GS
    grace solis
    Sep 19, 2025
    5.0
    Thank you UPS for hiring a exceptional employee Ms. Cheyenne, she very professional @ takes the time to assist the older customers while being so patient & calm, this is our 2nd time coming by with Cheyenne and we have had the same wonderful service. From beginning to end with our transactions Cheyenne is polite and patient, please acknowledge Cheyenne ⭐️ she is phenomenal & we appreciate her kindness & positive attitude & wonderful smile, we will continue going to this UPS location. A HUGE 10 STARS ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6899 in New Braunfels offer?

The UPS Store #6899 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #6899 located?

It is located at 244 FM 306, Ste 120, New Braunfels, TX 78130, USA, in the Heb Shopping Center.