The UPS Store

4.7
709 reviews
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Business Details

120 E FM 544, Murphy, TX
75094, United States
(972) 423-0270
https://locations.theupsstore.com/tx/murphy/120-e-fm-544
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4758 in Murphy offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Fm 544 & Murphy Rd, Behind McDonald's.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
120 E FM 544, Murphy, TX
75094, United States

Hours

Reviews

4.7
709 reviews
5 stars
642
4 stars
16
3 stars
8
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Snehal and Jeel, received high praise for their helpfulness, professionalism, and friendly demeanor.

Efficiency

Customers noted quick and efficient service, with staff often going above and beyond to assist with shipping and notary services.

Positive Experiences

Many reviews highlighted consistently positive experiences at the store, with customers expressing satisfaction and recommending the location.

Staff Knowledge

Employees demonstrated strong knowledge of services, helping customers navigate shipping and notary processes effectively.

Mixed Reviews

While most feedback was positive, there were a few complaints regarding rude service from specific staff members.
  • IL
    inderpreet lahil
    1 day ago
    5.0
    Snehal was very helpful and communicative. Definitely recommend visiting this location for your shipping needs.
  • VC
    Vanessa Chavez
    Nov 11, 2025
    5.0
    very very professional and fast customer service by Snehal.
  • SH
    Sebastian H.
    Nov 11, 2025
    5.0
    Matthew and Declan had really wonderful customer service and really helped me early in the morning.
  • AZ
    Anwar Zeb
    Nov 8, 2025
    3.0
    I had a very disappointing experience at the UPS Store in Murphy today. I received a “Sorry we missed you” notice stating that my package was available for pickup at this UPS Store. I came in first thing in the morning to pick it up, but the manager, Snehal Patel, told me it would be delivered to my home instead. I explained that the notice clearly said the package was ready for pickup at the store, but she insisted it wasn’t there. I went back home, checked the tracking again, and it still showed “Ready for pickup at the Murphy UPS Store.” So I returned a second time. Ms. Patel again told me the same thing—that it wasn’t there—until I insisted she check. Only then did she find the package and give it to me. What made it worse is that she didn’t even apologize or acknowledge the inconvenience after I had to make two trips for no reason. It’s extremely frustrating and unprofessional to be treated this way. As a manager, she should be courteous, knowledgeable, and helpful—not dismissive toward customers. This kind of poor service and lack of basic customer care is unacceptable and reflects badly on the store’s management.
  • PP
    Pamela Peden
    Oct 30, 2025
    5.0
    Love this UPS store in Murphy Texas. Jeel is an amazing customer service professional Always receive great service. Thank you Jeel. Mrs Pamela Peden
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4758 in Murphy offer?

The UPS Store #4758 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.