Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5793 in Montgomery offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Close To Walmart On Walden Rd, Right Across From Subway.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
111 reviews
5 stars
72
4 stars
2
3 stars
3
2 stars
4
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude and unhelpful staff.
Staff Friendliness
While some reviews praised friendly and helpful employees, others highlighted a lack of smiles and care from staff.
Efficiency
Several customers noted quick and efficient service, especially for simple tasks like package drop-offs and Amazon returns.
Management Issues
There were complaints about management not addressing staff behavior and poor customer service, leading to frustration among customers.
Store Environment
Some customers mentioned the store's cleanliness and convenience, while others noted issues like overpowering fragrances.
- MLMichael Lemmons3 days ago1.0Wow! Worst UPS store ever! Employees are not helpful and when asked, they just say, I don't know I just work here! Terrible customer service
- MLMelynda LeMaireSep 20, 20251.0Been using this UPS store due to that being the source my company chooses. The Montgomery store is closest to my home. It lacking in customer service, especially since it started encountering Gabriella. Since day one she has been rude and made everything hard. I have not had 1 pleasant experience with her. I have been going to the UPS store weekly for over a year and will often drive farther to avoid this store. All I do is drop off packages and that still seems to be difficult, especially with the person mentioned above. I wouldn't dare try to try one of their other services. I will drive to Conroe or farther for anything else.
- RYRR “Whistlebritches” YoungSep 18, 20252.0I usually get good service here but unfortunately not today. Let’s just say the clerk was less than friendly and refused to throw away the Amazon box for me.
- TCTrevis CloseSep 10, 20251.0Staff has no understanding of Customer Support. Full attitude from start to finish. Are they intentionally trying to drive customers away? Well then they at least do a good job at that.
- GDGrandpa DudeAug 26, 20251.0Edited 26 Sept 2025. I left this review (4) weeks ago and there has been NO acknowledgement!!! Odd a review left just (2) weeks ago has. I can presume management may be "involved" with the staff member in question. WOW, the staff member in at this location need a serious tutorial on customer service. You are paid to provide service, not give attitude 😡. I was returning an item to Amazon, following their instructions (exactly). Apparently the tiny little clerk to exception. She tossed the box at me, and said they couldn't accommodate it, I was told to dispose of it on my own.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Montgomery offer?
The UPS Store in Montgomery provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, small business services, and passport/photo ID services.
What are the operating hours of The UPS Store on weekdays?
The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM.
Is The UPS Store open on weekends?
Yes, The UPS Store is open on Saturdays and Sundays from 9:00 AM to 3:00 PM.
Are there any holiday closures for The UPS Store?
The UPS Store is closed on November 27, December 25, December 31, January 1, and January 19.
Where is The UPS Store located in Montgomery?
The UPS Store is located at 18445 State Hwy 105 W, Ste 102, Montgomery, TX 77356, close to Walmart on Walden Rd and right across from Subway.
What payment methods are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
How can customers contact The UPS Store?
Customers can call +1 936-582-0104, fax to +1 936-582-4987, or email store5793@theupsstore.com.
What special offers are available at The UPS Store?
Customers can save big with special offers and coupons found at https://www.theupsstore.com/store-services/special-offers/do-more-spend-less.
What nearby places can help customers find The UPS Store easily?
The UPS Store is conveniently located close to Walmart on Walden Rd and directly across from Subway, which are well-known landmarks.
What other services are available near The UPS Store that customers might find useful?
Nearby, customers can visit usa certified interpreters for translation and legal services, Aires Roofing & Construction for building supplies, and ARCH and BLOOM for flowers and gifts, which might complement their business or personal needs.