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The UPS Store

3.7
(122 reviews)

Business Details

18445 State Hwy 105 W, Montgomery, TX
77356, United States
(936) 582-0104

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5793 in Montgomery offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Close To Walmart On Walden Rd, Right Across From Subway.

Details

  • DeliveryNot available

Location

The UPS Store
18445 State Hwy 105 W, Montgomery, TX
77356, United States

Hours

Reviews

3.7
122 reviews
5 stars
79
4 stars
3
3 stars
2
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Staff Performance

While some employees received praise for their helpfulness, others were criticized for their lack of professionalism and customer care.

Management Issues

Several customers expressed dissatisfaction with management, citing a lack of support for staff and poor handling of customer complaints.

Mixed Experiences

Customers reported a mix of experiences, with some praising the efficiency and friendliness of certain employees, while others had negative encounters.
  • MM
    Michele McCarter
    6 days ago
    5.0
    Convenience and customer service. This location is very convenient for me. The customer service is always consistently good, and I'm never there long.
  • AP
    Amazon Prime
    Feb 21, 2026
    5.0
    Always a pleasant and easy experience at this store. Always greeted when I walk through the door.
  • DH
    Don Hooton
    Feb 21, 2026
    5.0
    Personnel has changed over the years here, and the office has been remodeled several times, but they have been helpful and patient for many of us inpatient customers. Even when the lines are long, I can see them working hard to get everyone taken care of. Good place to UPS.
  • KL
    Kimberlea Little-Jones
    Feb 20, 2026
    5.0
    Matthew has always been the nicest and most helpful person every time I have been to their store. Always a pleasant experience
  • KN
    Ken Neal
    Feb 5, 2026
    1.0
    There quite a few 1 strt ratings. I personally believe the Manager has no customer focus. He seems to think we as customers are just a necessary evil. I returned a pair of shoes, walked in with the packaging I received with the shipment. He kept trying to give me the box back, I said you get rid of it. He said no, look at al the boxes we have, take your box with you, in a very direct and rude approach. as I can I will plan shipments such that I can drop them off at another location. Attempting to avoid his attitude.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Montgomery offer?

The UPS Store in Montgomery provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, small business services, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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