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United States Postal Service

1.6
(335 reviews)

Business Details

1902 Texas Pkwy, Missouri City, TX
77489, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1902 Texas Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1902 Texas Pkwy, Missouri City, TX
77489, United States

Hours

Reviews

1.6
335 reviews
5 stars
39
4 stars
6
3 stars
4
2 stars
10
1 star
276

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff described as rude, unprofessional, and dismissive.

Package Delays

Many customers reported significant delays in package processing and delivery, with some packages stuck for weeks.

Inconsistent Experiences

While some customers had positive experiences with specific staff members, the overall sentiment was negative, indicating inconsistency in service quality.

Communication Issues

Customers expressed frustration over the inability to reach staff by phone and lack of updates on package status.
  • KC
    Khalid Carter
    Jan 25, 2026
    1.0
    The customer service is just terrible. I went there wednsday morning to ship a package and the guy at the counter talked to me in a condescending way when it was discovered that I mistook it for a UPS label. I even heard him make a joke about me to the next lady in line as I was walking out. They are way too old to be acting this unprofessional and immature.
  • RP
    Resmi Peter
    Dec 26, 2025
    1.0
    Very unprofessional behaviors.Discrimination and i pay my box they are not processed..I called complaint number.Then tome days changed the attitude..still some applications pending
  • HH
    Harry Hunter
    Dec 21, 2025
    1.0
    Im not review my normal mail carrier,but the postal as a whole.I buy an item on ebay,and the item was about 250 miles away. They post it will be delivered in about a week. I noticed on tracking after about three days. It is in my local office. The next thing I see it was taken back to a postal office over 25 miles away. Now tracking is showing its back at my local postal office. So it made it here to my post office in about a days,and goes back 25 miles away,and then back to my local post office. They wonder why they are having financial issues. Looks like they need to check their process of delivery!!
  • AT
    A T
    Nov 26, 2025
    5.0
    Fast and efficient service.
  • ZW
    Zhemin Weng
    Nov 24, 2025
    1.0
    Terrible experiment,

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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