The UPS Store

3.7
296 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6085 in Missouri City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 6 @ Sienna Parkway Across The Hwy From Chick Fil A.

Details

  • DeliveryNot available

Location

The UPS Store
9119 Hwy 6, Missouri City, TX
77459, United States

Hours

Reviews

3.7
296 reviews
5 stars
187
4 stars
11
3 stars
4
2 stars
10
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, kindness, and professionalism, with specific mentions of employees like Linda, Matthew, and Jessica.

Inconsistency

Several reviews highlighted inconsistent experiences, with some customers reporting excellent service while others faced rude or dismissive behavior from staff.

Fees and Policies

Customers expressed frustration over unexpected fees for printing labels and the store's policies regarding Amazon returns, which seemed to vary from other locations.

Long Wait Times

Multiple reviews noted long wait times and understaffing, leading to dissatisfaction among customers during busy periods.

Positive Experiences

Despite some negative feedback, many customers shared positive experiences, particularly regarding the staff's willingness to go above and beyond to assist.
  • LT
    Lauren Timmons
    Nov 11, 2025
    1.0
    This UPS store is by far the worst I’ve ever been to. There were at least five employees in the store. Only one was assisting customers with packaging and returns; the line was at least 12 people out the door and down the sidewalk. One employee was helping with notary, but the rest were just walking around, trying not to help and avoiding eye contact with all of the customers waiting in line. Not once did they Acknowledge the many customers waiting or show any sense of urgency. After I completed my return, I asked if I could throw away the paper packaging that I brought To the store and they told me that they do not have a trashcan in the store!!! Wow, that’s quite unbelievable for a packaging/mailing service company. Do yourself a favor and go to the store in Riverstone. It is so much better. The people are so nice. They are quickly offering Amazon returns and quick returns even when the line is long and there is a wait and they acknowledge you and have great customer service. Sienna location - do better!!!
  • DJ
    Dion Joseph
    Nov 10, 2025
    5.0
    Alen and Liya were very helpful and streamlined my shipping process. Will come back !
  • SN
    Sanjay Nair
    Oct 11, 2025
    5.0
    Matthew Jogee was a very kind and respectful worker. He needs a raise the way he was moving speedy fast and giving us a comfortable experience with returning items.
  • MT
    Moses K Tawose
    Oct 6, 2025
    4.0
    Time sensitive, prompt attention and ready to listen and helps if needed. All you need is made yourself vulnerable by asking and voila there you go!!!
  • SM
    Shaniqua McElroy
    Sep 26, 2025
    1.0
    Came to this location to mail a package. I was unable to print the paid postage label for my package and while this location agreed to print it they also charged me a $2.70 printing fee and $0.20 for the printing paper.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6085 in Missouri City offer?

The UPS Store #6085 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.