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Brand Certified

United States Postal Service

2.1
(289 reviews)

Business Details

901 N Francisco Ave, Mission, TX
78572, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 901 N Francisco Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
901 N Francisco Ave, Mission, TX
78572, United States

Hours

Reviews

2.1
289 reviews
5 stars
66
4 stars
8
3 stars
4
2 stars
12
1 star
199

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Numerous reviews highlighted problems with package deliveries, including misdelivered items, packages marked as delivered but not received, and delays.

Management Concerns

Customers expressed dissatisfaction with management's responsiveness to issues, with calls for better oversight and accountability.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards frustration with service quality.
  • DG
    David Garcia
    5 days ago
    2.0
    Feb 11 and Feb 28, 2026. This is how my packages are delivered by USPS. Not caring if they are stolen. Along with packages the mail box is also left open when my mail is delivered. It is mostly windy and I have found mail two houses down on other people's yards. The regular mail carrier tore the box lid off my old mailboxand ran over it because he doesn't close it then left a note my mail couldn't be delivered until I fixed it or replaced it. All his route you can see all mailboxes are left open. I've complained before but nothing has changed.
  • IS
    ISLAND SPICE7
    Feb 18, 2026
    5.0
    Every time I go the worker are so helpful. Answer all my questions I love going their.
  • AM
    Aurora Martinez
    Feb 17, 2026
    1.0
    If I could give them 0 stars i would!!!!!! Always take for ever!!!!!!!!!!!! Moody all the time.!!!!
  • DS
    Dinorah Sullivan
    Feb 13, 2026
    5.0
    I’ve been here twice and they’re pretty fast, even with the lines being long. Also very friendly!
  • CC
    Charlie
    Feb 11, 2026
    1.0
    Deserves ZERO stars. Worst costumer service ever, I went to get a package delivered & had some questions concerning said package delivery. He responded very aggressively & he wouldn't even let me finish my question. When I asked about the labels on the box not laying flat he cut me off & shouted, "I'm not finished!" He simply kept talking over me & shouting, he didn't even let me get a word in. The shouting & condescending attitude was enough for me to not return, but alas it's the only Post Office in town, how I dread this place 😔 * Idk his name it's the only man I saw there (Moreno, black hair, with facial hair, spoke very loud)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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