United States Postal Service

2.0
276 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 901 N Francisco Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
901 N Francisco Ave, Mission, TX
78572, United States

Hours

Reviews

2.0
276 reviews
5 stars
59
4 stars
8
3 stars
4
2 stars
11
1 star
194

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the rudeness and impatience of the staff, with many customers expressing frustration over their disrespectful behavior.

Customer Service

While some employees received praise for their helpfulness, a significant number of customers reported poor service, including unhelpfulness and lack of communication.

Delivery Issues

Many customers experienced problems with package deliveries, including misdeliveries, packages left open, and delays in delivery.

Communication Problems

Customers frequently noted difficulties in reaching the post office by phone, with many stating calls went unanswered.

Overall Satisfaction

The overall sentiment is overwhelmingly negative, with many customers expressing dissatisfaction and recommending avoiding this post office.
  • JT
    Jeanne Thomas
    Nov 14, 2025
    5.0
    Always friendly and efficient, even when the lines are sometimes long.
  • IA
    Ignacio Alvarez
    Nov 11, 2025
    1.0
    WORST post office ever, if you have Amazon delivery, they just return to sender without trying to deliver even once. I have had more than 10 item shipped back the same day they get the item. I have tried to talk to Edgar the manager but he can’t help apparently. And the delivery drivers are extremely rude!!!
  • AG
    Adesnie Gomez
    Nov 4, 2025
    1.0
    Extremely rude and impatient staff.
  • JS
    John Salinas
    Sep 26, 2025
    5.0
    I wanted to Thank Edgar F. for his help on my cases regarding a missing package. He was extremely helpful and very up-front about the issues at hand. He resolved the case and now I’ll get my package before my up coming trip. I’ve never had this type of customer service at usps until now.
  • NA
    Nicole Arroyo
    Sep 23, 2025
    1.0
    You all need a check ur damn drivers, my package was delivered at the mailbox this morning, when I went to get the package looks like ur driver opened it and stole my items. Like why would they leave an open package when they know nothing is in there. Like I literally checked my mail a few minutes after it was left.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.