United States Postal Service

2.6
132 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 211 E Avenue G to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
211 E Avenue G, Midlothian, TX
76065, United States

Hours

Reviews

2.6
132 reviews
5 stars
42
4 stars
8
3 stars
6
2 stars
4
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, particularly Roger, while others are criticized for rudeness and unprofessional behavior.

Delivery Issues

Frequent complaints about misdelivered packages, missing mail, and poor delivery attempts, with many customers expressing frustration over the reliability of the mail carriers.

Facility Experience

The post office itself is described as clean and well-maintained, with some customers noting efficient service at the counter despite long wait times.

Management Concerns

Customers express dissatisfaction with management's responsiveness to delivery issues and overall service quality, indicating a need for improvement.

Positive Experiences

Despite the negative feedback, some customers report consistently positive experiences, highlighting friendly staff and effective service during their visits.
  • JS
    Jackeline Sierra
    Nov 15, 2025
    5.0
    This is the only USPS office I will use. Everyone is always so kind and helpful!
  • CL
    Chris Lehew
    Nov 6, 2025
    1.0
    If you guys could do me a favor and finish doing your job and close my mailbox after you put the mail in that would be great.
  • CS
    Colton Sadler
    Sep 13, 2025
    5.0
    Roger is always willing to help out and he's really patient. I've made some shipping errors and he was quick to fix them before it shipped off.
  • CW
    Chelly Watts
    Aug 19, 2025
    1.0
    I went into this location to process a return, Chris was so rude and not helpful or professional. I’m not sure of certain postal language that is used but she didn’t event try to help me or answer questions. Just stated “we can’t do that return. Customer service is so important when working for a business and maintaining the integrity of the business name. I would drive further just to not deal with her attitude and mannerisms. Let’s do better with speaking and treating people nicely.
  • WL
    Wiwat L
    Jun 13, 2025
    5.0
    I've had a couple of instances where my packages went missing, and I reported them through the USPS website. Both times, Patricia and her team responded promptly, tracked down the packages, and made sure they were re-delivered to me. I'm very appreciative of the effort and dedication this Post Office puts into resolving issues and providing reliable service. Thank you!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.