United States Postal Service

1.4
222 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 100 E Wall St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 E Wall St, Midland, TX
79701, United States

Hours

Reviews

1.4
222 reviews
5 stars
14
4 stars
8
3 stars
3
2 stars
0
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the rudeness and unprofessional behavior of staff, with many customers expressing frustration over poor service and lack of assistance.

Delivery Issues

Many customers reported problems with package deliveries, including lost packages, incorrect deliveries, and failure to deliver items as promised.

Staffing Problems

Several reviews mentioned long wait times due to insufficient staff, with only one clerk available during busy hours, leading to dissatisfaction among customers.

Management Concerns

Customers expressed a need for better management and oversight, citing a lack of accountability and professionalism among employees.
  • AV
    Aracely Velez
    Jan 5, 2026
    1.0
    rudest customer service i’ve experienced.
  • KR
    Kathryn Rockwell
    Dec 12, 2025
    5.0
    Keisha is amazing! Very helpful and friendly!
  • BL
    Breanna Lewis
    Nov 12, 2025
    5.0
    Very nice , never had a problem with my mail except one time but the found the problem and fixed it for me !!
  • DV
    Dillon Vance
    Oct 23, 2025
    1.0
    Why pay for delivery if they aren’t going to deliver?They will not deliver my package the first day because they say that it will not fit in the mailbox so I direct them to leave on porch for the next day. Stayed home all day waiting for my package and get another notification that they attempted to deliver both times they did not
  • AP
    Aliagna Lorenzo puente
    Oct 10, 2025
    1.0
    This is the worst place in Midland because of the racism, especially the customers, an African-American woman who was working on 10/10/2025 in clerk 08 at around 4:14 pm. That's too much and they don't kick her out. She shouldn't be there for being racist and mistreating customers. She laughs at customers. She has already been reported to customer service. Until today, she mistreats a Latino, she mistreats my son, who is a history student at Midland College, without knowing that he spoke English. My son saw and heard how she insulted and mistreated me and his father. I hope the day comes when justice is done.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.