United States Postal Service

2.1
87 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3501 Gus Thomasson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3501 Gus Thomasson Rd, Mesquite, TX
75150, United States

Hours

Reviews

2.1
87 reviews
5 stars
21
4 stars
2
3 stars
2
2 stars
1
1 star
61
  • SL
    Samuel Lugo
    5 days ago
    1.0
    Really bad service the lady on the front just talk we everybody instead doing her job
  • FK
    Fell Ker
    Aug 22, 2025
    1.0
    Who mops a floor in the middle of the day and then gets an attitude when people walk on it? No wet floor signs to warn people what they are walking in to. If it’s that important, you could leave a path for patrons and mop only 1/2 of it at a time. I need to get time sensitive mail and don’t have time for bs.
  • JH
    Jose Hurtado
    May 28, 2025
    1.0
    I wanted to provide feedback regarding a recent experience at your location. While most of the staff I interacted with were very helpful and professional, I encountered a negative situation with a team member named Tabitha (apologies if I am misspelling her name). I had come in seeking assistance with a shipping matter, and unfortunately, Tabitha was not helpful. When I asked for clarification, she responded rudely, expressing that I would not be able to do her job. I requested to work with another staff member, but she refused and took my items, only returning them after I paid an additional $1 for a separate transaction. After I paid, she threw the receipt at me, which I felt was unprofessional and discourteous. While I understand everyone can have off days, I wanted to make you aware of this interaction as it impacted my experience at your store. I appreciate the help I received from the rest of the team and hope that future interactions can reflect the professionalism I experienced with the other staff members.
  • JR
    Jessie Rebel
    Nov 28, 2024
    1.0
    I ordered some football cards online and the tracking lead to the post office. Unfortunately, they never made it to my house I waited almost a week before going up their and all they tried to get rid of me by saying the tracking is no good; when it was. They don’t know where or what happened to them. Despite showing the tracking leading to them they didn’t look into finding them. And just told me to contact the seller to send a new tracking number but there isn’t another one.
  • MR
    Manrique R.
    Jun 30, 2020
    1.0
    I've had my share of issues with this place for over a decade. The Asian fellow in particular is extremely rude. The last time I went there, there was a long line and only he was working. I had a prepaid label but I did not realize I needed to tape off the small box. He said he would not do it. I'd rather deal with UPS or Fed Ex. Their customer service is much better.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.