The UPS Store

3.3
367 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0862 in Mesquite offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I-635 & Town East Blvd. Suite 138, Target Shopping Ctr.

Details

  • DeliveryNot available

Location

The UPS Store
1515 N Town East Blvd, Mesquite, TX
75150, United States

Hours

Reviews

3.3
367 reviews
5 stars
192
4 stars
17
3 stars
11
2 stars
16
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for poor attitudes and inefficiency.

Efficiency

Customers frequently mention long wait times and lines, especially during busy periods, indicating a need for improved staffing or management.

Professionalism

While many reviews highlight professional and courteous staff, there are notable instances of unprofessional behavior from certain employees.

Store Cleanliness

The store is generally reported as clean, contributing positively to the customer experience.

Service Speed

Despite the long lines, many customers report that service moves quickly once they reach the counter, although some express frustration with the overall wait time.
  • MM
    Michelle
    3 days ago
    1.0
    said they weren’t taking anymore ppl even though there was ppl in there they were actively serving. establishment needs to do better
  • HM
    Hector Martinez
    3 days ago
    5.0
    Muy amable la persona y muy rápido el servicio. Excelente atención al cliente
  • ET
    E Tuck
    Oct 31, 2025
    1.0
    This place is the absolute worst. They are thieves. All of my bills are placed in my mailbox but not my bank cards. My bank sent a new card in September. I never received it. I asked for another card. I never received it. My job sent me a gift card. I never received it. Anything that feels like a card in an envelope, they steal. I got a fraud alert around the time that my new card was supposed to arrive. Someone tried to charge over $1,000 at Best Buy. I have asked to speak to a manager. They don't know when he'll be there. The girl that answered the phone said that there is not a schedule and everyone comes in when they want to. The manager Mike Romero lied and said that he will give me a refund on my po box. Now, he's never there. Becky always looks through my mail when she takes it from the drawer behind the counter. DO NOT GET A P.O. BOX FROM THIS PLACE. YOU WILL NEVER GET YOUR BANK CARDS.
  • GG
    G for Genesis
    Oct 28, 2025
    1.0
    Bad customer service.
  • FR
    Flower Ramirez
    Oct 13, 2025
    5.0
    The service was fast, friendly, and exactly what I needed thank you Becky !!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0862 in Mesquite offer?

The UPS Store #0862 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and office supplies.