Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 550 N Central Expy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
401 reviews
5 stars
68
4 stars
14
3 stars
12
2 stars
14
1 star
293
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of professionalism.
Efficiency
Customers frequently report long wait times and inefficiencies in service, particularly regarding passport processing and package retrieval.
Lost Packages
There are multiple complaints about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.
Cleanliness and Environment
Several reviews mention the post office being dirty and poorly maintained, contributing to a negative customer experience.
Mixed Experiences
While many customers report negative experiences, a few mention positive interactions with specific staff members, indicating inconsistency in service quality.
- DFdiana franco4 days ago1.0Never come here for pasaport they will just make you loose your time they are very bad in giving instructions very bad service
- AAAprilNov 15, 20251.0I had a genuinely disappointing experience at the USPS in McKinney. From the moment I walked in, the atmosphere felt tense, and several employees seemed visibly unhappy to be there. What really crossed the line, though, was the way the staff spoke to customers — there was actual shouting happening at the counter. Not just firm instructions or clipped responses, but raised voices that made multiple people in line uncomfortable, myself included. I understand this location is busy and the employees are trying to keep the line moving, but there’s a big difference between being efficient and being hostile. The lack of patience, courtesy, and basic professionalism was honestly shocking. Customers shouldn’t feel anxious or scolded for asking a question or trying to follow directions. What makes the entire interaction even more ironic is that before they can print your receipt, they require you to rate your service on the card reader — while the person who just shouted at you is standing right there. It’s uncomfortable and puts customers in an awkward position, to say the least. I truly hope management addresses these issues, because the current environment is unacceptable and far below the standard that customers deserve.
- BSBrianna SmithNov 5, 20251.0Wish I could give 0 stars. Attendant at front was super dismissive and rude. I don’t have a printer at home and online it states that USPS can create labels in person. I go up to the older lady after waiting in line for 10+ minutes just for her to say that USPS doesn’t make shipping labels in person or that the employees that work in the front do not do that. Hm weird. Because the people in Melissa will and so does the one in Plano. Told me that I would have to go home and print it out and put it on the box and come back. State to her that I don’t have a printer again. I leave the line and go to the automatic kiosk machine in the front where OMG I can get shipping labels printed and not have to go home or have a printer.
- TJTariq JawedNov 5, 20251.0I went there with wife and 2 small kids for passport renewal, the timing for walk-ins officially posted 1 pm to 2 pm, we waited for almost 70 mins, asking them again and again, they didn't do anything till 2 pm for their first appointment, and after all appointments are done then they served us around 2:40 pm, like they were doing us a huge favor. When asked, why they wasted official time, the person said, I didn't do anything that time, you just have wait till everyone is gone. They are slacking on their jobs. We paid almost $450 for 2 passport, it's not cheap, why they hate their job, and everyone was supporting each other on slacking. We were ringing their door bell, nobody was coming at all, even though almost 5 people were inside. They really hate people coming in, and their job. They just waste time, and chill behind the doors.
- KWKeana WardOct 16, 20251.0Sad excuse for a postal service! I’m not sure if the carriers are stealing or just not smart. I’ve had multiple packages come up missing and marked that they are in my mail box. These carriers should be held accountable for these things. This is absolutely ridiculous! I’m being told to contact whoever sent the items. No I’m contacting you all because it was lost or stolen from someone at this office! I’m making another complaint today! And no one ever answers the phones here which is also horrible customer service!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 550 N Central Expy?
This Post Office offers mail and package sending, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, first-time passport applications and photo services are accepted here. Appointments are recommended.
Do I need to make an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours for this Post Office?
The Post Office is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 10:00 AM to 12:00 PM, and closed on Sundays.
How can I rent a PO Box at the United States Postal Service here?
You can reserve a PO Box online quickly and securely or apply in person with two valid IDs and a completed application.
Is there 24/7 access to PO Boxes at this location?
Many USPS locations offer 24/7 lobby access to PO Boxes but access hours may vary. Check with this Post Office for exact times.
Which nearby places can I visit before or after my visit to the Post Office?
Nearby you can visit the Dallas Haitians United community center, North Texas Wine Country winery, or enjoy a meal at nearby restaurants such as Taco Bell, Subway, or Dickey's Barbecue Pit.
Are there any other postal facilities near this Post Office?
Yes, there are other nearby postal facilities including another United States Postal Service location, the US Post Office, and a USPS Collection Point.
What nearby services might be useful for home or business needs when visiting this Post Office?
Nearby you can find services like TJS Home Solutions for construction, Arctic Air Heating & Cooling for HVAC needs, and Mauceri Bynum Insurance for insurance services.
How can I get updates or schedule an appointment for USPS services?
You can schedule passport appointments online at the USPS website, use the USPS mobile apps for iOS or Android, or visit the official USPS webpage for this location.