The UPS Store

4.0
196 reviews
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Business Details

6841 Virginia Parkway, McKinney, TX
75071, United States
(972) 540-5755
https://locations.theupsstore.com/tx/mckinney/6841-virginia-parkway
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5781 in McKinney offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Stonebridge & Virginia.

Details

  • DeliveryNot available

Location

The UPS Store
6841 Virginia Parkway, McKinney, TX
75071, United States

Hours

Reviews

4.0
196 reviews
5 stars
137
4 stars
10
3 stars
4
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and poor service experiences.

Pricing Issues

Several reviews mention unexpected charges for services that are typically free at other UPS locations, leading to frustration among customers.

Efficiency

While some customers appreciate the quick and efficient service, others report long wait times and issues with staff competency.

Store Management

There are complaints about the management's handling of customer issues, with some customers feeling dismissed or poorly treated by management.

Positive Experiences

Despite the negative feedback, many customers express satisfaction with their experiences, highlighting specific employees who provided exceptional service.
  • JS
    Joyce Schutt
    4 days ago
    5.0
    Fast
  • AE
    Adam Escoto
    Oct 1, 2025
    5.0
    Jordan and his team are doing an exceptional job. Customer service is always great. Going to this UPS store has become an errand I look forward to.
  • BO
    Blue Orca
    Sep 27, 2025
    3.0
    The customer service at this specific store has always been a lacking quality. Gets the job done, but don't expect to be greeted and treated the best.
  • SD
    Sarah D'Arezzo
    Jul 29, 2025
    1.0
    Absolutely horrible customer service. I dropped off a package to be returned to Amazon and it showed up on my front door the next day. They told us to drop the package and they will place the label. When I called the store they took no responsibility. The manager was rude, no help and placed blame on us.
  • RM
    R. M.
    Jul 9, 2025
    1.0
    After many visits to this store for copies, scanning and other shipping services- my visits here are over. They insisted on charging $14 for a tiny box to use with an Amazon return when I had packed the item in the original mfg box-- (it was a pillow!) When I returned the item on Amazon I selected the option for box & label to be provided at Amazon. I have spent 1000's of dollars at this store but never again- they want to rip you off. I would avoid this store and crooked shipping policies!
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Frequently Asked Questions About The UPS Store

What are the primary services offered by The UPS Store #5781 in McKinney?

The UPS Store #5781 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #5781 located?

It is located at 6841 Virginia Parkway, Ste 103, McKinney, TX 75071, at the southeast corner of Stonebridge and Virginia Parkway.