United States Postal Service

Reviews

• DG

  Doog Gninrom

  Jan 2, 2026
  1.0
  As many have said, the customer service here is abysmal and they make up their rules as they go. We came to the passport office and Silvia tells us they do not take walk ins. After informing her that the USPS website states that they accept walk ins during the 930 to 11am time period, she changed her tune to we can do it after all the appointments. When we were the only people there needing passport services, she rejected us saying we would need to make an appointment if we were doing 4 people. Made up rule literally on the spot to avoid doing work. Also shows she lied about 3 times in our encounter. We then spoke to the supervisor, which just shows that they are running an operation against the public and are promoting a workplace environment of lying to shirk performing publicly advertised services. First, the supervisor says we could be seen. When we explained that she made up a fake rule on the spot to avoid helping us, she then switched to "well, we cant accept walk ins when there are other appointments" (we waited until everyone there for passport services had left). Second, she states that they don't actually accept walk ins, and they don't follow what they publicly advertise as a service. Her tune changed also 3 times all to avoid just doing the work they advertise to do.
• LL

  LosAngeles

  Dec 25, 2025
  5.0
  I come here everyday and drop off sales I make on my online stores. Ive never had a bad experience. Everyone is always so nice and friendly. They even ask me questions about my ground advantage packaging and how my weekend was. All these comments of people bashing this post office is wrong and not true.
• GG

  Geminiticababy

  Dec 18, 2025
  1.0
  Not a very good post office! The absolute worst of the worst! Requested me to pay in order for me to get my mail! Insane! I requested my mail to be put on hold and I had to bitterly come back days later thinking my mail was on hold and to my knowledge they NEVER SUBMITTED MY REQUEST they made me fill out! So here I go again with the request, and kid you not SAME BS! I spent over a ENTIRE MONTH waiting for this so called 3 DAY MAIL HOLD ! Mind you wasting my time , gas to go everyday twice a day and not one piece of mail! Went to ask for a manager and she refuse to give her name, tells me I have to call the 1800 number to call because the staff didn’t know where my mail was , but yet they work there! The 1800 number is for complaints, they work in the facility! Here we are in December , 2 months later , and I am barely and I mean BARELY GETTING MY LOST MAIL FROM SEPTEMBER! Thanks for the delay on my court documents! Worst post office I HAVE EVER BEEN TOO!!
• KS

  karen salinas

  Dec 9, 2025
  1.0
  no quieren ayudar, la manager con cara de amarga, nunca tienen una solucion, se escudan con “habla costumer service” entonces para que estan trabajando alli?¿ aparte de que te dejan esperando bastante tiempo
• JH

  Jake Handy

  Dec 2, 2025
  1.0
  Asked for help intercepting a package they said no one could help me since it’s all done online. I even asked if there was someone familiar with the process and the manager told me no not very helpful people including the manager.

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