The UPS Store

Reviews

• GJ

  Grace JH

  Mar 16, 2026
  1.0
  Avoid this store. They are completely unprofessional. Not only do they require customers to pay for their own label printing, but they also authorized a $40 charge on my card and then hit me with an additional $2 charge at midnight the same day—despite the fact that I never even printed anything. Staff said the store is a franchise and owner set up the rules like this.
• LL

  lakeya

  Mar 16, 2026
  5.0
  Great experience. Walked in and was immediately welcomed with smiles and good energy. David, the owner, made sure everything was handled professionally while still keeping the vibe comfortable and real. Quick, smooth, and overall a solid visit. Would definitely come back.
• LH

  Leslie Huey

  Feb 25, 2026
  5.0
  Professional and welcoming staff who provide a personalized experience for every customer!
• JR

  Jada Reeves

  Feb 20, 2026
  1.0
  I came to UPS to have my packages delivered via UPS only to learn that the UPS gave my packages over to USPS to deliver? So I am confused as to why UPS charged me double to take my packages only to give them to USPS to deliver? And because you charged me $10 per package, I then went to USPS with more of the same packages, and USPS only charged $5 per package, that was half the price!? Why the double charge from UPS if they were not rendering the service? And the main reason why I chose to go to UPS was because of the multiple delivery issues I have had with our local USPS location. They had actual thieves working at the Mansfield site. But I will never use UPS again, so I have to hope & pray that our local mailing site comes through. This is such a scam. ~Very disappointed customer!
• AM

  Adrienne Mc

  Feb 3, 2026
  1.0
  If I could give this store 0 stars, I would. I called asking if they had a UPS 2nd day air MEDIUM box per the instructions from the company I’m shipping something back to. One of their associates assured me that they did have this box and I said I just want to make sure that it is a second day air UPS box because I am driving all the way from Burleson to get this. They assured me that it was. I drove 40 minutes over here, and they were so entirely cavalier about the fact that they do not have this box that I could only purchase a regular brown box from them. Ma’am, be so for real, why would anyone in their right mind drive 40 minutes to purchase a run-of-the-mill cardboard box from you? That makes absolutely no damn sense! Then she was laughing like she thought it was funny… Absolutely horrible customer service would never ever recommend this location to anyone.

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