The UPS Store

3.7
129 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6870 in Mansfield offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3540 E Broad St, Mansfield, TX
76063, United States

Hours

Reviews

3.7
129 reviews
5 stars
80
4 stars
5
3 stars
2
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and unprofessionalism.

Efficiency

Many customers appreciated the quick and efficient service, noting that they were able to complete their tasks in a timely manner.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, including unexpected fees and higher costs compared to other locations.

Management Response

There are complaints about the management's handling of issues, with some customers feeling their concerns were not addressed adequately.

Staff Competence

While some staff members received high praise for their knowledge and assistance, others were criticized for incompetence and lack of helpfulness.
  • MT
    Marissa Thompson
    Dec 26, 2025
    5.0
    Ash, Olyvia and Myles were extremely helpful and knowledgeable about packing. They were all welcoming and respectful to not only myself but the other customers. I know that anytime I come into this location the staff will not only treat me well but understand my needs. Nothing but great things to say about this location. Thank you to the entire staff for your service. Special thank you to Ash, Myles and Olyvia once again for the phenomenal work.
  • LC
    Lucrecia Carroll
    Dec 20, 2025
    5.0
    Fast, efficient, courteous staff
  • SC
    Shay Chapple
    Dec 13, 2025
    1.0
    The owner was a DISGUSTING, DISTURBING, and VERY RUDE & so are the employees. They take $20 from your account of the self service computer, make up their own prices! Play pretend like they can’t see your emails coming through so they won’t print your papers. I DONT EVER RECOMMEND COMING HERE! They called the police on me cause i wanted my money back and my papers and sat there made fun of my age and how i look. This the worst customer service you’ll ever see. Ash, the white lady is very LOUD AND PASSIVE AGGRESSIVE WITH RUDE GESTERS. ANOTHER YOUNG LADY WITH BLONDE BRAIDS AND BUCK TEETH HAS A DISGUSTING ATTITUDE! Any of these people shouldn’t have a job in customer service, definitely not at an ups store. IF I COULD RATE THIS A ZERO I WOULD!
  • RF
    Ritzy Fletcher
    Nov 17, 2025
    5.0
    Love the great customer service I receive here at the UPS store. They’re always quick, thorough, friendly and I am glad they are close!
  • SS
    Sam SH
    Nov 5, 2025
    1.0
    Terrible service here, one of the worst.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6870 in Mansfield offer?

The UPS Store #6870 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store in Mansfield?

The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.