United States Postal Service

2.2
144 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 11401 US Highway 290 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11401 US Highway 290 E, Manor, TX
78653, United States

Hours

Reviews

2.2
144 reviews
5 stars
32
4 stars
7
3 stars
8
2 stars
7
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported poor customer service, including rudeness and unresponsiveness.

Delivery Issues

Numerous complaints about misdelivered packages, packages marked as delivered but not received, and ongoing issues with mail theft.

Inconvenient Hours

Customers expressed frustration over limited operating hours, particularly being closed on weekends, which does not accommodate the growing community.

Phone Accessibility

Many customers reported difficulties in reaching the post office by phone, with calls going unanswered or leading to disconnections.

Cleanliness and Maintenance

Several reviews highlighted issues with the cleanliness of the post office, including overflowing trash and unkempt facilities.
  • AS
    Averylle Smith
    Oct 22, 2025
    1.0
    I've had the unfortunate experience of relying on this post office for the past 15 years. The business hours are inconvenient for most working people, some delivery drivers consistently deliver mail to me and other neighbors with the same/similar street number when the street name is completely different, and they say the came to deliver mail when our home cameras clearly show nobody came to attempt delivery. And good luck trying to speak with someone over the phone. With 15 years of pretty consistent results, it's difficult to find a legitimate reason for why it's so bad. "Close enough for government work" I guess.
  • DD
    Donice DeLaCruz
    Oct 21, 2025
    1.0
    No calls bk. No live agent. Been trying to get someone on phone and I get disconnected. Why is there no live agent to chat or talk to. Ridiculous!!!!
  • BD
    Bruce Dratnol
    Oct 17, 2025
    5.0
    Went today to get new keys for our mailbox. The staff was very friendly and helpful and the process was a breeze.
  • CJ
    Chelony Jones
    Sep 17, 2025
    1.0
    They letting the mail man deliver mail high as hell I reported multiple times my mail has gotten stolen & no one is doing nothing about it they are answering the phone hanging up putting the wrong mail in people mail boxes I have gotten people mail in my mailbox with they correct mailing address on it is freaking crazy for the last 3 months from MANOR USPS & now no one is answering the phone there now they are returning my mail back to sender The manger Megan is not doing what she said she would do I need a general manger to give me a call this is mail that are missing up on
  • KW
    Korin Wiseley
    Aug 26, 2025
    5.0
    Always a great experience here, and such friendly workers. Thank you for the lady who helped me today ❤️ 💙 💜 💖 💗

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.