United States Postal Service

2.3
33 reviews

About

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Visit your local Post Office™ at 609 W Royall Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
609 W Royall Blvd, Malakoff, TX
75148, United States

Hours

Reviews

2.3
33 reviews
5 stars
9
4 stars
0
3 stars
2
2 stars
4
1 star
18
  • RK
    Ryan Kellar
    Oct 30, 2025
    1.0
    Absolutely horrible customer service. The lady was was rude in hung up in the middle of the phone call. How to keep calling for over an hour straight until the lady finally picked up the phone only to do the same in the middle of the call.
  • AM
    Alex Monroe
    Sep 16, 2025
    1.0
    I had about a 20 min disagreement/conversation with the postmaster. As I was leaving I told this sweet worker girl “I’m sorry, again” and then walked out. The postmaster came out SCREAMING at me. I’m talking SCREAMING. I don’t know what she was upset about but if you’re that unhappy with your job or life… maybe quit 😬
  • LB
    Lindsay B
    Aug 15, 2024
    1.0
    One of the men that work there was completely rude for absolutely no damn reason. Seems like he needs a new job and attitude adjustment.
  • LL
    Lohycore
    May 1, 2019
    2.0
    We order a lot of stuff online, especially from Amazon. So long as UPS is the carrier, we get our items on time, every time. Not so much with this USPS. We have seen 3 different drivers on our route. One of them does his job correctly. The other two do not. They will shove items too large for the mailbox in as much as they can, which is never far enough. We have had two items since Feb that didn't make it to us, and all we've been told is that maybe someone drove by and stole the packages. Small wonder when left hanging out of the mailbox. I was supposed to receive an ice chest yesterday, and instead of taking the time to come put it on the porch, they left the note explaining "they didn't want to leave it unattended". That's never been a problem before, at least when the normal carrier is behind the wheel. My wife is a stay at home wife taking care of her dying grandmother, there is ALWAYS someone home. A simple knock on the door would have assured the package was delivered safely, certainly more so than the packages jammed in the mailbox. Very disappointed with their service.
  • AS
    Amber Stout (Bam Stout)
    Jul 10, 2018
    1.0
    Service in the post office has been hit and miss. Some of them are nice and friendly, others are not. Why I am giving one star is because of how the mail carrier drives. We live in a residential section on the edge of town. A long street goes through with no stop signs. She flies by every day, far faster than the posted 25mph. We have three young children that stay far away from the street but others in this neighborhood do not stay away from the street. If she hits a child they wouldn't survive. Please address this issue!!!! It's terrible driving!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.