The UPS Store

Reviews

• DG

  David Goforth

  Apr 13, 2026
  5.0
  I’ve been going here for a few years and haven’t had a single negative experience! The staff is so kind, friendly, and efficient!
• TL

  Tito Lopez

  Apr 7, 2026
  5.0
  Best staff in Lubbock! Helpful services. The only UPS Store that I goto in Lubbock.
• JJ

  Jake

  Apr 3, 2026
  1.0
  Used to use this branch often due to its convenient location, but no longer. It appears to have changed owners or management. Seems to be staffed entirely by the same borderline fraudulent family now, for the worse. Twice now l've gone inside for Amazon returns, and they try to upsell me on purchasing an additional box or bag on a return that is already packaged by me. Or they try to sneak in some other nonexistent fee on a free return. Presumably trying to catch someone off guard and make a few extra dollars. They use the terms "unsafe", "necessary", etc. to put unnecessary pressure on you to impulse buy. They make it seem as if it is your decision when they are high-pressure for no reason. I find it extremely dishonest, and will go elsewhere for shipping needs. Not like there aren't half a dozen other locations within a mile.
• PO

  Patrick Ombogo

  Apr 1, 2026
  5.0
  We have had an excellent experience with this location over the years. The team consistently provides outstanding service and has proven to be reliable and professional in every interaction. We have maintained a box here for a long time with no regrets, and it continues to serve as our primary hub for mailing, shipping, and receiving . In addition to their mailing services, they also offer convenient options such as printing and notary services, making this a comprehensive and dependable resource. Highly recommend for both personal and business needs.
• HH

  Hacee Hughes

  Mar 28, 2026
  5.0
  I can’t say enough good things about my favorite UPS Store! 🙌 Every time I pull up, they already recognize my car and have my packages ready to go—talk about next-level service. They always greet me by name, which makes such a difference, and they handle every single shipment with care and professionalism. In a world where customer service can feel rushed or impersonal, this team truly stands out. They make my life easier and my business run smoother every single time. If you’re looking for a place that goes above and beyond, this is it! 📦✨

Frequently Asked Questions About The UPS Store