United States Postal Service

3.3
109 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5014 Gary Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5014 Gary Ave, Lubbock, TX
79413, United States

Hours

Reviews

3.3
109 reviews
5 stars
55
4 stars
7
3 stars
5
2 stars
5
1 star
37
  • DC
    Dominique Collins
    6 days ago
    5.0
    Glad to have worked with Frank for our passport service today. He made the process very enjoyable and easy.
  • CS
    Colbey Suter
    Dec 31, 2025
    1.0
    The absolute worst customer service will not listen to you will not provide any information until it is too late. Go get your passport done anywhere else. Went once was told they don’t do walk ins. Went again with an appointment and was told they didn’t have one for me. Told to come back an hour later and then says my paperwork is wrong can’t even do it that day. Go somewhere that will actually speak to you like a person
  • SM
    Sean Motsenbocker
    Dec 8, 2025
    5.0
    Frank was so polite and helpful with the passport process, a very pleasant experience!
  • SY
    Steeve Yolain
    Nov 14, 2025
    5.0
    I had an appointment for my passport application. The staff was very friendly and helpful. I had all my documents ready, and the whole process (application and photo service) took 15 min. I definitely recommend this location for passport applications.
  • AT
    Anthony Trevino
    Oct 30, 2025
    1.0
    Slow as always. I always have to wait 10-15 minutes

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.