United States Postal Service

2.7
108 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4901 S Loop 289 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4901 S Loop 289, Lubbock, TX
79464, United States

Hours

Reviews

2.7
108 reviews
5 stars
39
4 stars
5
3 stars
2
2 stars
5
1 star
57
  • CS
    Christian Siazon
    Nov 21, 2025
    1.0
    They lost a very important documents that I’ve been waiting for. Paid more than $100 for it but unfortunately they have no way to track it. At first, they said there is no address or tracking number but when I checked on my USPS account thru my informed delivery, it clearly says the address and name. What an inconvenience! This is the 3rd time it happened to me. I hope we can change a station. I’m tired of them being unreliable!
  • LA
    Lisa Ashmore
    Nov 21, 2025
    1.0
    It is impossible to talk to a human being when you call their number. I am so sick and tired of companies thinking a computer can do a job that is meant for a human being with a brain. It is absolutely horrible trying to get your issues solved through a computer that cannot differentiate, or understand what it is we are trying to communicate. You are lazy and cheap, and couldn’t care less about the individuals that you are here to serve. I seriously hope the US Postal Service goes out of business. You are absolutely useless anymore.
  • MG
    M G
    Nov 10, 2015
    1.0
    Can't stress enough- PAY EXTRA FOR TRACKING! USPS employees are incapable of getting mail from Point A to Point B...even within the same city. And don't expect them to attempt to locate it or make right the situation. Worst postal service ever.
  • RN
    Rodney Nichols
    May 22, 2013
    3.0
    Typical small suburban post office. The desk is understaffed and the overworked clerks tend to be surly later in the day, but they do a pretty good job. They took my letter and had it delivered to its destination in Hartford Connecticut for only .46 cents! Imagine that! Lubbock to Hartford for .46 cents! I don't know how they stay in business at those prices. I will definitely use them again when I'm in the area.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.