United States Postal Service

2.4
59 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5001 Avenue L to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5001 Avenue L, Lubbock, TX
79452, United States

Hours

Reviews

2.4
59 reviews
5 stars
16
4 stars
3
3 stars
2
2 stars
4
1 star
34
  • JA
    james allred
    Dec 2, 2025
    1.0
    My issue is the mail delivery driver races through the neighborhood stops quickly and opens mailbox door, acting like there is mail and then speeds to the next mailbox. I go out to check & there is no mail? Is this really a difficult job to match mail with an address & then only stop and open mailbox to deliver. Call me frustrated! Lets get this small detail taken care of okay!!!
  • CW
    Clint Woods
    Dec 1, 2025
    5.0
    I always have a good experience with employees here.
  • DR
    Defined Rebel
    Aug 1, 2025
    1.0
    Been here many times with package issued and have never felt once like they actually tried to help me figure things out. Just feels like they want you in and out as fast as possible. Maybe if y’all had a working number then I could just call and ask. Guess they probably don’t get paid enough to care but I’m tired of it
  • CP
    Cassandra Porter
    Dec 26, 2024
    1.0
    If I could give a negative 0 I would !!! The worse customer services given !!! The lady in the front told me to shut up!!! She has no good customer service!!! I wish I would have got her name and did !!! Being so rude cause she wanted me to pay for tape that was clearly right in front of her!!! She soooooo rude have no manners and really needs to be fired!!! To think yall hire people that tell yall customers to their face to shut up because she was upset!!! I’ll never use this post office again!!!! Just the worst of the worst

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.