The UPS Store

4.4
138 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1207 in Lubbock offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lakeridge Shopping Center Next To At&T And Drug Emporium.

Details

  • DeliveryNot available

Location

The UPS Store
5109 82nd St, Lubbock, TX
79424, United States

Hours

Reviews

4.4
138 reviews
5 stars
114
4 stars
2
3 stars
3
2 stars
3
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and efficient, often going above and beyond to assist customers.

Cleanliness and Organization

Customers appreciate the store's cleanliness and organization, noting that it contributes to a pleasant shopping experience.

Quick Service

Many reviews highlight the quick service and minimal wait times, with staff actively managing lines during busy periods.

Expertise and Knowledge

Customers commend the staff for their knowledge and ability to provide helpful advice on shipping and printing options.

Mixed Experiences

While most feedback is positive, there are a few isolated incidents of dissatisfaction regarding specific staff interactions and policies.
  • MT
    Melissa Tyler
    Nov 16, 2025
    5.0
    Incredible customer service every time I come to this location. Staff is very helpful with any of the problems/returns at play. They helped explain to me that amazon has multiple ways of returning things. Some with QR codes, some with shipping labels, and in my case, I needed a shipping label printed, and so they offered the service to print, with a small fee, and they took care of the label and completed the return! Will be coming back to this location!
  • JT
    Jax Taylor
    Nov 16, 2025
    5.0
    The staff at this location are some of the most respectful and kind understanding people in retail. They are so incredibly helpful at explaining the situations at play, and will always give you the best options. Very good with Communication and genuinely care about their customers satisfaction. I highly recommend this store.
  • SM
    Staci Morrow
    Nov 5, 2025
    5.0
    I don't know why I haven't reviewed sooner. I have been going here for years. They are the most friendly people. They know me by name and are always happy to see me. Today my box and the signature pad were ready as I walked in the door. Top notch service and kindness!! Thank you for always making me feel welcome!!
  • LF
    Lana F
    Nov 2, 2025
    1.0
    Do not rent a mailbox at the UPS store at 5109 82nd street in Lubbock! Milly, the manager will badger you if you decide not to renew (even if you have been a loyal customer for many years) and then she instructs her employees to keep your mail. There are other UPS stores and USPS post offices that you can rent a mailbox from at a LOWER price that have more honest managers than unhappy Milly.
  • JC
    Jonathan Cluff
    Oct 24, 2025
    5.0
    These people are the nicest! No matter how many packages I bring in at a time, they treat me with so much kindness and respect. So grateful for their positive attitudes!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #1207 in Lubbock offer?

The UPS Store #1207 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and computer access services.

Where is The UPS Store #1207 located?

It is located at 5109 82nd St, Ste 7, Lubbock, TX 79424, USA in the Lakeridge Shopping Center next to AT&T and Drug Emporium.