The UPS Store

4.3
142 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5190 in Lubbock offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

The UPS Store
10303 Indiana Ave, Lubbock, TX
79423, United States

Hours

Reviews

4.3
142 reviews
5 stars
110
4 stars
5
3 stars
3
2 stars
1
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and attentive, with many customers praising individual employees for their exceptional service.

Efficiency

Customers frequently mention quick service and fast turnaround times for printing and shipping, often completing their tasks in under five minutes.

Quality

The printing services are highly regarded for their quality, with many reviews highlighting the excellent results of various print jobs.

Cleanliness and Organization

The store is noted for being clean, organized, and professional, contributing to a positive customer experience.

Mixed Experiences

While most feedback is positive, there are some negative reviews regarding specific incidents of poor service or unprofessional behavior from certain staff members.
  • LC
    Linda Marie Chavez
    Nov 18, 2025
    5.0
    Anita was extremely nice and so helpful with my returned item to Amazon. I love this location, 10303 IndianaAvenue, Lubbock, TX. Anita was courteous and so professional. Will definitely be back to this location. Unfortunately I have been to other UPS Store locations and the staff is not as nice.
  • KD
    Kylie Dwyer
    Nov 13, 2025
    1.0
    This is a horrible place every time I walk in. From the rude employees, to no knowledge whatsoever of what they are doing (guy literally tells me “yeah I don’t really know much about working here), to the losing of my packages. I watched two customers in front of me leave without service or accommodation of what they came to the store for, as did I. Go to a different store.
  • EF
    Emily Farmer
    Nov 6, 2025
    5.0
    I have ordered multiple fatheads from this store and they ALWAYS look AMAZING! The quick turn around time, high quality product and excellent customer service will keep me coming back!!!
  • MB
    Malli Bhakta
    Oct 24, 2025
    5.0
    I had such a great experience at this UPS Store! Their printing services are fast, high-quality, and super reliable — everything came out perfectly. I printed my friend's 21st birthday number sign and it turned out amazing. The customer service is amazing too! The staff are friendly, patient, and always willing to help make sure everything turns out just right. I really appreciate how easy and stress-free they make the whole process. Definitely my go-to place for all printing and shipping needs!
  • GK
    Gulrez Khan
    Oct 20, 2025
    5.0
    Incredible service! I’ve used this UPS Store for printing everything from flyers to custom posters, and they consistently deliver high-quality work with fast turnaround times. The staff is knowledgeable, courteous, and always willing to offer suggestions to make your print job even better. I truly appreciate their attention to detail and commitment to customer satisfaction. Highly recommend them for any printing needs!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5190 in Lubbock offer?

The UPS Store #5190 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.