Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5190 in Lubbock offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
142 reviews
5 stars
110
4 stars
5
3 stars
3
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and attentive, with many customers praising individual employees for their exceptional service.
Efficiency
Customers frequently mention quick service and fast turnaround times for printing and shipping, often completing their tasks in under five minutes.
Quality
The printing services are highly regarded for their quality, with many reviews highlighting the excellent results of various print jobs.
Cleanliness and Organization
The store is noted for being clean, organized, and professional, contributing to a positive customer experience.
Mixed Experiences
While most feedback is positive, there are some negative reviews regarding specific incidents of poor service or unprofessional behavior from certain staff members.
- LCLinda Marie ChavezNov 18, 20255.0Anita was extremely nice and so helpful with my returned item to Amazon. I love this location, 10303 IndianaAvenue, Lubbock, TX. Anita was courteous and so professional. Will definitely be back to this location. Unfortunately I have been to other UPS Store locations and the staff is not as nice.
- KDKylie DwyerNov 13, 20251.0This is a horrible place every time I walk in. From the rude employees, to no knowledge whatsoever of what they are doing (guy literally tells me “yeah I don’t really know much about working here), to the losing of my packages. I watched two customers in front of me leave without service or accommodation of what they came to the store for, as did I. Go to a different store.
- EFEmily FarmerNov 6, 20255.0I have ordered multiple fatheads from this store and they ALWAYS look AMAZING! The quick turn around time, high quality product and excellent customer service will keep me coming back!!!
- MBMalli BhaktaOct 24, 20255.0I had such a great experience at this UPS Store! Their printing services are fast, high-quality, and super reliable — everything came out perfectly. I printed my friend's 21st birthday number sign and it turned out amazing. The customer service is amazing too! The staff are friendly, patient, and always willing to help make sure everything turns out just right. I really appreciate how easy and stress-free they make the whole process. Definitely my go-to place for all printing and shipping needs!
- GKGulrez KhanOct 20, 20255.0Incredible service! I’ve used this UPS Store for printing everything from flyers to custom posters, and they consistently deliver high-quality work with fast turnaround times. The staff is knowledgeable, courteous, and always willing to offer suggestions to make your print job even better. I truly appreciate their attention to detail and commitment to customer satisfaction. Highly recommend them for any printing needs!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5190 in Lubbock offer?
The UPS Store #5190 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #5190?
Monday through Friday, it is open from 8:00 AM to 6:30 PM; Saturday from 9:00 AM to 2:30 PM; and Sunday from 12:00 PM to 5:00 PM.
Is The UPS Store #5190 open on Sundays?
Yes, it is open on Sundays from 12:00 PM to 5:00 PM.
Are there any special holiday hours or closures for The UPS Store #5190?
The store is closed on Thanksgiving (Nov 27, 2025), Christmas Day (Dec 25, 2025), New Year's Eve (Dec 31, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026). It operates on regular hours on other holidays like Nov 11 and Nov 28, 2025, and Dec 26, 2025.
Where is The UPS Store #5190 located in Lubbock?
It is located at 10303 Indiana Ave, Ste 400, Lubbock, TX 79423.
What payment methods are accepted at The UPS Store #5190?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5190 provide wheelchair accessible entrance and restroom?
Yes, the store has a wheelchair accessible entrance and a unisex, wheelchair accessible restroom.
Are there any nearby shredding services near The UPS Store #5190?
Yes, Shred Nations is a nearby shredding service, which complements The UPS Store's document shredding service for customers needing additional shredding options.
What nearby dining options are available close to The UPS Store #5190?
Marco's Pizza is a nearby restaurant offering pizza and chicken dishes, convenient for dining before or after visiting The UPS Store.
What other nearby professional services can customers access near The UPS Store #5190?
Nearby professionals include Integrity Tax Solutions for accounting and tax services, and Farmers Insurance Tony Castle Agency for insurance needs, offering additional support options for local customers.