United States Postal Service

2.5
278 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1012 W Eldorado Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1012 W Eldorado Pkwy, Little Elm, TX
75068, United States

Hours

Reviews

2.5
278 reviews
5 stars
94
4 stars
8
3 stars
5
2 stars
8
1 star
163

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior, particularly from specific employees.

Passport Services

Many customers had positive experiences with passport application assistance, especially from staff member PJ, who was noted for her efficiency and friendliness.

Delivery Issues

Numerous complaints were made regarding lost or misdelivered packages, with customers expressing frustration over the reliability of delivery services.

Wait Times

Customers generally reported short wait times and efficient service, although some noted issues during peak hours.

Facility Access

The location is appreciated for its accessibility and cleanliness, but some customers expressed dissatisfaction with the limited operating hours.
  • DG
    Dedran Gonzalez
    4 days ago
    1.0
    Since moving to Little Elm this post office has lost or delivered my packages to the incorrect address, location, and/or lockbox more than any apartment complex I’ve lived at!
  • PS
    Parthasarathy S
    Dec 6, 2025
    5.0
    I had an excellent experience with PJ at the USPS Little Elm location. She was extremely friendly, patient, and knowledgeable, guiding me through the entire passport application process from start to finish. Her attention to detail and willingness to help made everything smooth and stress-free. I truly appreciate her professionalism and expertise. I rate her a 5 out of 5 for her outstanding service, deep knowledge, and friendly attitude. Highly recommended!
  • CP
    ConCon Private
    Dec 6, 2025
    1.0
    Or mail isn't being delivered. Instead we find out it's being sent back. Undeliverable.??? Address is correct.
  • CA
    chaitri a
    Nov 12, 2025
    5.0
    Sean and Rafael - friendly service even when they had a lot of rush. Patiently helped everyone in the line while being quick and efficient
  • DH
    Dennis Heald
    Nov 9, 2025
    5.0
    This location is always easy to access. I have never had to wait in line for more than a few minutes before they attended me. The staff are very personable and informative.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.