United States Postal Service

2.5
275 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1012 W Eldorado Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1012 W Eldorado Pkwy, Little Elm, TX
75068, United States

Hours

Reviews

2.5
275 reviews
5 stars
93
4 stars
8
3 stars
5
2 stars
8
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees like PJ and Sean are praised for their helpfulness, while others are criticized for rudeness and unprofessional behavior.

Efficiency

Many customers report quick and efficient service for passport applications, but there are also complaints about long wait times and delays in package delivery.

Package Handling

Numerous reviews highlight issues with lost or misdelivered packages, leading to frustration and dissatisfaction among customers.

Facility Operations

The location's limited hours and small size are noted as inconveniences, particularly for customers with tight schedules.

Overall Experience

While some customers express satisfaction with their experiences, a significant number report serious issues, leading to a mixed overall perception of the service.
  • CA
    chaitri a
    Nov 12, 2025
    5.0
    Sean and Rafael - friendly service even when they had a lot of rush. Patiently helped everyone in the line while being quick and efficient
  • DH
    Dennis Heald
    Nov 9, 2025
    5.0
    This location is always easy to access. I have never had to wait in line for more than a few minutes before they attended me. The staff are very personable and informative.
  • CS
    Carlie S
    Nov 3, 2025
    5.0
    My first time applying for a passport was a breeze. PJ helped me get in and out quickly and outlined a clear and efficient process from start to finish. Appreciate the service I received for a first time passport request at this location.
  • SB
    sande b
    Oct 25, 2025
    5.0
    Scheduled an appointment at this center for passport application, we reached few mins late but the PJ was helpful and she quickly processed the application. It was a quick and pleasant experience. I will recommend this center for all the services they provide.
  • MB
    Michel Bacha
    Oct 24, 2025
    1.0
    Lost my package with zero accountability! Avoid USPS at all costs! Fed ex or DHL is the way to go. Even Amazon has better tracking capabilities on packages...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.