The UPS Store

Reviews

• SP

  Shelly Padgett

  3 days ago
  5.0
  Always a pleasant visit. The employees are friendly and very knowledgeable.
• IH

  Irasemi Hensley

  5 days ago
  5.0
  Made my Amazon return process 10X easier than I’d thought it would be! Super friendly staff who immediately attended to me when I walked in.
• DK

  Donald Keilers

  Apr 3, 2026
  1.0
  Girl behind the counter more interested in her phone instead of taking care of customers was rude and argumentative. She stated things that were not true and if she were to listen to the recordings on the UPS answering service when you call this stores number she would know. Just rude and customer service non existent. After another worker came out she went back to playing on her phone.
• SR

  Sanjay Reddy

  Mar 21, 2026
  1.0
  I was asked to pay extra for taping the box and to buy packaging, despite the return label stating that no box or label was needed. This feels like a questionable practice aimed at adding unnecessary charges to customers. Very disappointing experience.
• TT

  Terri

  Mar 21, 2026
  5.0
  I just took a rather large box to a UPS store in Liberty Hill TX. (#7495). As I awkwardly tried to get the box through the back door of my car, an employee came out of the store and asked if I needed help. I’ve been around for over 78 years, and I don’t believe anyone has ever come out of their store to offer help. I will forever remember Meadow’s generous offer. After inside the store, she facilitated my return in a matter of seconds. Not only was this location easy to find with ample parking space, but the facility itself was clean and well-organized. The door was an electric sliding glass door, making it very convenient when dealing with numerous and/or heavy packages. But the best quality of all was a caring staff. Thank you so much, Meadow, for your offer of assistance and being such a credit to your company.

Frequently Asked Questions About The UPS Store