The UPS Store

4.6
186 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3847 in Lewisville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Fm 3040 And Valley Parkway.

Details

  • DeliveryNot available

Location

The UPS Store
1079 W Round Grove Rd, Lewisville, TX
75067, United States

Hours

Reviews

4.6
186 reviews
5 stars
156
4 stars
9
3 stars
3
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual employees for their exceptional service.

Efficiency

Customers frequently mention quick service and minimal wait times, even during busy periods, contributing to a positive overall experience.

Management Response

The owner and management are noted for their responsiveness and willingness to resolve issues, although there are some complaints about specific staff members.

Mixed Experiences

While many reviews are positive, there are isolated incidents of poor service and management, particularly regarding specific employees and handling of packages.
  • SB
    Shawn Bowers
    3 days ago
    5.0
    All the staff were smiling, helpful, and friendly!
  • JD
    jasme duffie
    5 days ago
    5.0
    Extremely fast service and the gentleman even helped me with my phone. I was in and out in less than 3 minutes.
  • EE
    Eli
    Dec 30, 2025
    5.0
    The employees here are always friendly and super helpful! I always leave in a good mood after I interact with them.
  • HL
    Heather Lundy
    Dec 27, 2025
    5.0
    The crew working on Dec 23rd - you rocked -Super courteous and friendly - with the busy day you had - way to go! This location has always been on top of this, you did not disappoint during the holidays.
  • LP
    Len Par
    Dec 10, 2025
    5.0
    I had an issue where Amazon claimed they never received my return, and to make things worse, I had lost my original UPS receipt. I went back to this UPS Store feeling stressed and honestly expecting a dead end, but the owner and the manager went above and beyond to help me. They took their time to look up my information, helped me find the correct tracking number, and even reprinted my receipt for me. Thanks to their help, I was able to prove the package was sent and get my full refund from Amazon. The level of professionalism, patience, and genuine care they showed is something you don’t see often anymore. They treated my situation like it mattered, and I left feeling relieved and grateful. If you ever need reliable help with returns or shipping, this is the place to go. Huge shoutout to the owner and manager! You both saved me a lot of stress and money. Thank you for everything!

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Lewisville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.

What are the operating hours of The UPS Store at 1079 W Round Grove Rd?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.