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The UPS Store #3847 in Lewisville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Fm 3040 And Valley Parkway.
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual employees for their exceptional service.
Efficiency
Customers frequently mention quick service and minimal wait times, even during busy periods, contributing to a positive overall experience.
Management Response
The owner and management are noted for their responsiveness and willingness to resolve issues, although there are some complaints about specific staff members.
Mixed Experiences
While many reviews are positive, there are isolated incidents of poor service and management, particularly regarding specific employees and handling of packages.
SB
Shawn Bowers
3 days ago
5.0
All the staff were smiling, helpful, and friendly!
JD
jasme duffie
5 days ago
5.0
Extremely fast service and the gentleman even helped me with my phone. I was in and out in less than 3 minutes.
EE
Eli
Dec 30, 2025
5.0
The employees here are always friendly and super helpful! I always leave in a good mood after I interact with them.
HL
Heather Lundy
Dec 27, 2025
5.0
The crew working on Dec 23rd - you rocked -Super courteous and friendly - with the busy day you had - way to go! This location has always been on top of this, you did not disappoint during the holidays.
LP
Len Par
Dec 10, 2025
5.0
I had an issue where Amazon claimed they never received my return, and to make things worse, I had lost my original UPS receipt. I went back to this UPS Store feeling stressed and honestly expecting a dead end, but the owner and the manager went above and beyond to help me.
They took their time to look up my information, helped me find the correct tracking number, and even reprinted my receipt for me. Thanks to their help, I was able to prove the package was sent and get my full refund from Amazon.
The level of professionalism, patience, and genuine care they showed is something you don’t see often anymore. They treated my situation like it mattered, and I left feeling relieved and grateful.
If you ever need reliable help with returns or shipping, this is the place to go. Huge shoutout to the owner and manager! You both saved me a lot of stress and money. Thank you for everything!